BlackRock · 9 hours ago
Associate, Technical Support
PB4 - 360 S Rosemary Avenue, Suites 1600, West Palm Beach, Florida
Full-time
Hybrid
New Grad, Entry Level
$95K/yr - $128K/yrBlackRock is a leading investment management firm committed to helping people achieve financial well-being. They are seeking an Associate for Technical Support to provide 24x7 support to C-level executives and their assistants, handling a variety of end-user hardware and software issues.
Asset ManagementCrowdfundingFinancial ServicesFinTechReal Estate Investment
Responsibilities
Respond to user inquiries, email, or phone-generated support calls
Escalate high-impact problems while maintaining responsibility
Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS
Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment
Understand and support in-house applications
Provide tech solutions and guidance to users at all levels
Build and install hardware in accordance with the lifecycle program
Manage inventory and assets
Assist with any other IT support elements when required
Assist with project delivery tasks as needed
Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Security, Windows, Network Operations, and others to maintain a high level of service
Participate in disaster recovery planning and testing
Write technical support documentation and share knowledge with the team
Occasional travel may be required, including travel support and high-risk travel. Must be comfortable with being on call and providing weekend support
Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx, Zoom, and Teams
Experience with aircraft and aviation hangar support is a plus
Qualification
Required
Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS
Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment
Understand and support in-house applications
Provide tech solutions and guidance to users at all levels
Build and install hardware in accordance with the lifecycle program
Manage inventory and assets
Assist with any other IT support elements when required
Assist with project delivery tasks as needed
Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Security, Windows, Network Operations, and others to maintain a high level of service
Participate in disaster recovery planning and testing
Write technical support documentation and share knowledge with the team
Occasional travel may be required, including travel support and high-risk travel
Must be comfortable with being on call and providing weekend support
Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx, Zoom, and Teams
Experience with Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware
Experience with Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and Board of Directors in the financial sector
Experience with Event support and sophisticated home networks
Experience with Proactive support, including tools such as Splunk and Control Up
Experience with supporting a data privacy program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password security through the use of password managers
Experience with Satellite communications, Star Link, and burner devices
Preferred
Experience with aircraft and aviation hangar support is a plus
Benefits
An annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
A strong retirement plan
Tuition reimbursement
Support for working parents
Flexible Time Off (FTO)
Company
BlackRock
BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors.
Founded in 1988
10001+ employees
H1B Sponsorship
BlackRock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (34)
2023 (8)
2022 (37)
2021 (31)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$6.59BKey Investors
Ariel Yehezkel
2025-06-20Post Ipo Equity· $0.02M
2025-03-27Post Ipo Debt· $1.08B
2024-07-17Post Ipo Debt· $2.5B
Leadership Team
Andrew Leba
Vice President & Legal Counsel
Mike Strug
Vice President
Recent News
2026-01-14
Investing.com
2026-01-14
Company data provided by crunchbase