Hi Marley · 1 week ago
Principal Industry Strategist
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$142K/yr - $263K/yr
8+ years expHi Marley is a technology company on a mission to revolutionize the insurance industry with its conversational platform. The Principal Industry Strategist will lead the development of innovative communication solutions for Customer Service in P&C insurance, serving as the primary industry authority and shaping product direction through strategic decision-making.
Artificial Intelligence (AI)InsuranceInsurTechInternet of ThingsMessaging
Responsibilities
Own and lead structured industry discovery with insurance carriers, establishing the source of truth for which problems represent the highest customer and enterprise value
Define and recommend major product investment bets in partnership with Product and leadership, grounded in industry insight, ROI frameworks, and validated demand
Develop and maintain repeatable frameworks for evaluating industry opportunities, customer problems, and ecosystem partnerships to inform ongoing product and GTM prioritization
Serve as Hi Marley’s primary external industry authority for Service and Billing, shaping narratives with analysts, industry bodies, and strategic partners, brought to life through publications and conferences
Influence long-range product and ecosystem strategy by translating market trends, customer insight, and competitive intelligence into clear strategic direction rooted in meaningful Hi Marley differentiation
Establish and scale cross-functional fluency in customer service challenges and Hi Marley’s Service solutions—shaping how Product, Marketing, and Sales understand, position, and sell our Service offering
Qualification
Required
8-10+ years of experience in P&C insurance strategy, product strategy, or industry advisory roles, with a proven track record of shaping product direction and influencing enterprise-level investment decisions
Deep expertise in P&C insurance service operations, strategy, and performance metrics, with an ability to translate industry knowledge into actionable product and GTM guidance
A naturally curious, open-minded problem solver who challenges assumptions, explores alternative perspectives, and relentlessly seeks to understand the 'why' behind customer pain points
Someone who thrives in customer-facing environments—earning trust quickly with executives and frontline teams alike through credibility, active listening, and clear communication
A strategic thinker and storyteller who can craft concise, compelling narratives that connect industry needs, Hi Marley's capabilities, and long-term innovation opportunities
Strong analytical rigor, using data, ROI frameworks, and structured reasoning to evaluate opportunities and shape product investment decisions
Sharp intuition and pattern recognition—able to quickly identify true value, distinguish signal from noise, and guide the team toward the highest-impact problems
Familiarity with AI-driven applications or digital transformation initiatives within insurance, with an understanding of where AI delivers meaningful operational or customer value
Benefits
Equity grants for all employees
A 4% matching 401(k) program
Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
Monthly wellness stipend
Paid parental leave
A flexible vacation policy - we all work hard and take time when we need it
Company
Hi Marley
Hi Marley is a developer of an artificially intelligent-based SMS texting platform designed to bridge the conversation.
51-200 employees
H1B Sponsorship
Hi Marley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$41.7MKey Investors
Emergence CapitalTrue Ventures
2021-03-11Series B· $25M
2020-03-19Series A· $8M
2019-06-12Series A· $8.7M
Leadership Team
Dan Keenan
Chief Growth Officer
Mitesh Suchak
Board Member
Recent News
2025-10-02
Company data provided by crunchbase