Apply on Employer Site

Amazon · 5 hours ago

Data Center Technician, DCC Communities

New Carlisle, Indiana, USA

Full-time

Onsite

Entry Level

$27/hr - $47/hr

1+ years exp

Amazon Data Services, Inc. is seeking a Data Center Technician to join their AWS team. The role involves maintaining data center operations, including hardware repair, equipment installation, and troubleshooting network issues to ensure service availability.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to train and onboard new team members

Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

Solve problems at their root and step back to understand the broader context

Maintain service level agreements through the implementation of proactive issue detection and reporting

Qualification

Computer/server hardware troubleshootingNetwork troubleshootingData Center experienceTicketing system managementTechnical certificationWork prioritizationEffective communicationOrganizational skills

Required

High school or equivalent diploma

Ability to work on a flexible schedule including days, nights, and/or weekends

1+ years of computer/server hardware troubleshooting or related IT experience

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds

Working in cramped and/or elevated locations

Bending, lifting, stretching, and reaching

Standing and walking for up to 8+ hours a day

Ascending and descending ladders, stairs, and gangways safely and without limitation

Work in a noisy environment

Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Preferred

Experience managing work and priorities through a ticketing system

Experience working in a Data Center environment

An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)

Understanding of network design, protocols and layer 1/2 troubleshooting

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave