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Furnitureland South, Inc · 20 hours ago

Vendor Communications Specialist

Jamestown, NC 27282

Full-time

Onsite

Entry, Mid Level

$21/hr - $21/hr

2+ years exp

Furnitureland South, Inc is seeking a Vendor Communications Specialist to ensure seamless resolution of customer service cases. The role involves acting as the primary liaison between clients and vendors while managing orders, repairs, and communications to maintain high customer satisfaction.

Consumer GoodsReal EstateRetail

Responsibilities

Execute orders for replacement parts based on decisions from the Case Initiator

Communicate with vendors to ensure timely delivery of parts and resolution of issues

Seek reimbursements from vendors

Schedule in-home repairs with our team of technicians, ensuring timely and efficient service

Coordinate internal repairs with the Furnitureland South shop, ensuring all necessary parts and tools are available

Maintain a detailed schedule and follow up on repairs to ensure customer satisfaction

Review and analyze case details provided by the Case Initiator

Ensure all actions taken are accurately documented in our customer service management system

Address and resolve any issues that arise during the repair or replacement process

Maintain clear and professional communication with vendors, technicians, and customers

Provide timely updates to customers regarding the status of their repairs or replacements

Address any concerns or inquiries from vendors and customers promptly and professionally

Prepare and maintain reports on vendor performance, repair statuses, and case resolutions

Document all interactions and transactions related to vendor communications and case resolutions

Qualification

Customer service experienceVendor coordinationCase managementCommunication skillsOrganizational skillsBusiness Administration degreeCommunication degreeAdministrative experienceRetail experienceFurniture industry experience