Bank of Greene County · 3 hours ago
Customer Service Center Associate
Catskill,NY,US
Full-time
Onsite
New Grad, Entry LevelBank of Greene County is a financial institution seeking a Customer Service Center Associate to deliver high-quality service through answering calls and electronic communications. The role involves resolving customer inquiries, providing technical support, and maintaining customer accounts while ensuring compliance with banking regulations.
BankingFinancial Services
Responsibilities
Answer incoming telephone calls – follow up, transfer or escalate as necessary
Resolve customer banking questions/issues on a variety of customer platforms in accordance with the Bank’s operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets
Identify sales and retention opportunities by recognition of customer needs
Provide customers with technical support of primary & secondary systems, such as online banking, bill pay, external transfers, and VISA Debit cards
Process research and maintenance requests relating to customer inquiries
Develop knowledge of the Bank’s products, services and general information
Maintain interpersonal customer service skills – listening, written, and oral
Develop a basic understanding of operation in other departments
Assist in communication for the Overdraft Privilege Program
Contribute towards fostering teamwork within the department
Work flexible hours, including evenings and weekends
Successfully complete training programs as necessary
Complete other tasks as assigned by supervisor
Qualification
Required
Possesses basic technical ability necessary to learn and operate the Bank's software and applications
Demonstrates pleasant vocal tone and inflection
Must show initiative, reliability and team-oriented values
Strong organization and problem-solving skills
Answer incoming telephone calls – follow up, transfer or escalate as necessary
Resolve customer banking questions/issues on a variety of customer platforms in accordance with the Bank's operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets
Identify sales and retention opportunities by recognition of customer needs
Provide customers with technical support of primary & secondary systems, such as online banking, bill pay, external transfers, and VISA Debit cards
Process research and maintenance requests relating to customer inquiries
Develop knowledge of the Bank's products, services and general information
Maintain interpersonal customer service skills – listening, written, and oral
Develop a basic understanding of operation in other departments
Assist in communication for the Overdraft Privilege Program
Contribute towards fostering teamwork within the department
Work flexible hours, including evenings and weekends
Successfully complete training programs as necessary
Complete other tasks as assigned by supervisor
Preferred
Associate's degree in business, finance or related area is preferred; or equivalent work experience within a financial institution, bank branch, or similar area is strongly preferred
Company
Bank of Greene County
We are a community-based financial institution focused on developing relationships with our customers and the communities we serve.
Founded in 1889
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$20M2020-09-21Post Ipo Debt· $20M
1998-12-30IPO
Leadership Team
John Antalek
Executive Vice President Commercial Chief Lending Officer
Tim Penk
Chief Credit Officer
Recent News
Greene County Bancorp, Inc.
2025-10-23
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