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Bernalillo County · 4 hours ago

Business Support Analyst

Albuquerque, NM

Full-time

Onsite

Entry Level

$47K/yr - $75K/yr

1+ years exp

Bernalillo County is dedicated to enhancing the quality of life for its residents and communities. They are seeking a Business Support Analyst to perform professional duties related to the analysis, development, maintenance, and administration of data and case management systems supporting Youth Services Center operations.

Business DevelopmentDigital MediaGovernment

Responsibilities

Analyze operational, compliance, and reporting needs for Youth Services Center programs; translate business requirements into data workflows, system configurations, and reporting solutions

Administer, configure, maintain, and support youth services–related software systems, including case management, reporting, tracking, and compliance applications; manage user access and role-based permissions

Collect, review, validate, and reconcile data from multiple sources; ensure data accuracy, integrity, security, and confidentiality in accordance with County policies and applicable state and federal regulations

Build, maintain, and optimize SQL queries, stored procedures, and data extracts to support operational reporting, performance metrics, audits, grant reporting, and program evaluation

Prepare, validate, and maintain reports, dashboards, charts, tables, and data files for departmental leadership, funding agencies, regulatory bodies, and other stakeholders

Assist with the development, administration, and analysis of surveys and other data collection tools used for program assessment within detention and community-based programs

Perform quality assurance and testing activities, including data validation, system testing, troubleshooting, and testing of software releases, updates, and enhancements to ensure continuity and compliance

Serve as liaison between the Youth Services Center, Information Technology, and software vendors regarding system enhancements, upgrades, reporting needs, and support requests

Analyze data workflows and work methods; develop, document, and implement best practices to improve efficiency, accuracy, and effective system utilization

Provide professional system and data support to staff, including assistance with data entry standards, reporting tools, billing spreadsheets, grant-related reporting (including CYFD Continuum Grant requirements), and interdepartmental data-sharing initiatives

Support data-related content, reporting features, or integrations for departmental websites and public-facing data resources as assigned

Conduct training for staff on data entry standards, reporting tools, system functionality, and best practices

Prepare and maintain documentation for data standards, system processes, reports, and procedures

Participate in committees, audits, inspections, and task forces related to youth services operations, data reporting, compliance, and program evaluation

Complete special projects and other job-related duties as assigned

Handle sensitive and/or confidential records and information with discretion