Genesis Products ยท 8 hours ago
Industrial Inside Sales Manager
Goshen, IN
Full-time
Onsite
Mid, Senior LevelGenesis Products is seeking an Inside Sales Manager to lead their Inside Sales team while managing a portfolio of customer accounts. The role involves providing leadership, training, and performance management to ensure exceptional customer experience and effective sales processes.
Consumer GoodsManufacturingReal Estate
Hiring Manager
Rachael Corpe
Responsibilities
Manage a book of assigned customer accounts, including quoting, order entry, and ongoing relationship management
Identify new sales opportunities within existing accounts and through inbound lead follow-up
Research accounts, identify key decision makers, and generate interest in products and services
Understand customer needs and requirements; proactively address questions, concerns, and issues
Route qualified opportunities to appropriate Outside Sales Managers for further development and closure
Provide day-to-day leadership and support to the Inside Sales team
Train, onboard, and mentor Inside Sales Representatives to ensure consistent processes and high performance
Set clear expectations around responsiveness, accuracy, customer service, and teamwork
Conduct regular one-on-ones, coaching conversations, and performance reviews
Monitor individual and team workload, prioritization, and coverage
Oversee order entry and ensure accuracy using the internal ERP system
Facilitate daily open order management to ensure on-time delivery
Communicate expected delivery dates and explain backorders to customers
Review orders for accuracy and completeness prior to processing
Partner cross-functionally with Operations, Purchasing, and Logistics to troubleshoot and resolve issues
Track and report team performance, trends, and opportunities for improvement
Support Outside Sales Managers by fielding phone, email, and fax inquiries as needed
Ensure the Inside Sales team delivers a high level of professionalism and customer focus
Act as an escalation point for complex customer issues or concerns
Maintain strong internal communication across departments to ensure seamless execution
Qualification
Required
Hands-on sales leadership experience
Experience managing a personal portfolio of customer accounts
Ability to coach and develop an Inside Sales team
Exceptional customer experience management skills
Strong execution of sales processes
Performance management experience
Ability to identify new sales opportunities
Research skills to identify key decision makers
Proactive customer needs assessment skills
Experience in routing qualified opportunities to Outside Sales Managers
Leadership and support experience for Inside Sales teams
Training and onboarding experience for Inside Sales Representatives
Setting clear expectations for team performance
Conducting regular one-on-ones and performance reviews
Monitoring team workload and prioritization
Order entry oversight experience
Experience with internal ERP systems
Order management and on-time delivery facilitation
Communication skills for expected delivery dates and backorders
Cross-functional partnership experience with Operations, Purchasing, and Logistics
Performance tracking and reporting skills
High level of professionalism and customer focus
Escalation point experience for complex customer issues
Strong internal communication skills across departments
Company
Genesis Products
Genesis Products is a building materials company that manufactures wood and laminate products.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Wenger
President and CEO
Austin Ingle
Human Resources Business Partner
Recent News
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