Catania Oils · 1 week ago
Customer Service Representative
Ayer,MA,US
Full-time
Onsite
Mid Level
3+ years expCatania Oils is a family-owned business that produces premium edible oils and values relationships. As a Customer Service Representative, you will be the frontline ambassador for the brand, ensuring excellent customer interactions and collaborating with various teams to manage orders and support operations.
AgricultureFood and BeverageRetail
Responsibilities
Serve as the primary point of contact for customers, sales, logistics, and production teams within your assigned territory
Accurately enter and manage orders received via email, phone, fax, or EDI into our company database
Collaborate with Sales to confirm pricing and resolve order-related issues swiftly
Coordinate with Production and Logistics to ensure timely product availability and delivery
Process contracts and confirm orders to meet service goals
Build strong internal and external relationships to support seamless operations
Stay informed on Catania Oils’ product specifications, customer profiles, and market dynamics
Actively participate in team meetings and contribute to continuous improvement
Support special projects and other duties as assigned
Qualification
Required
3–5 years of experience in a manufacturing or production environment
Strong communication and organizational skills
A proactive, team-first mindset with a passion for customer satisfaction
Preferred
2 years of college
Familiarity with EDI systems is a plus
Company
Catania Oils
Catania Oils is a provider of organic oils to the retail, foodservice and ingredients markets.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Coutu
Chief Financial Officer
Recent News
Seattle TechFlash
2025-05-05
Company data provided by crunchbase