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World Relief · 1 day ago

Newcomer Support Specialist - 2025560

Appleton, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

World Relief is a global Christian humanitarian organization focused on addressing significant crises in partnership with the church. They are seeking a Newcomer Support Specialist to provide comprehensive case management to program participants, helping them achieve individualized goals and navigate their community independently.

CharityConsultingSocial

Growth Opportunities

Responsibilities

Enroll participants into programs following applicable grant program guidelines

Complete and update grant program service plans to guide participants through goal-making and achieving self-sufficiency

Secure housing for arriving newcomers by establishing and maintaining relationships with local landlords

Coordinate logistics for the arrival of newcomers, collecting required basic needs, scheduling interpreters, and making arrangements to welcome them at the airport

Conduct home visits to assess well-being and immediate needs

Assist participants in enrolling in and accessing benefits (food stamps, Medicaid, cash assistance, WIC, etc.) and other community resources (ELL, school for children, medical screenings and primary care, etc.)

Track spending on cases and maintain record of expenses, per grant requirements

Provide transportation to program participants for medical and other essential appointments, as needed

Connect participants to ongoing means of support and services based on individualized service plans and goals

Educate participants on various topics of community integration including but not limited to budgeting/financial literacy, digital literacy, household maintenance, independent healthcare navigation, etc

Field walk-in traffic and assist participants with questions, referrals, and resources during scheduled office hours

Complete intakes and determine eligibility for services based on prospective program participant needs and staff capacity

Provide reception services such as greeting walk-ins and directing phone calls and email inquiries, as needed and as scheduled

Case note and maintain case file forms

Participate in staff meetings, ongoing trainings, and other staff development opportunities

Other duties as assigned

Qualification

Refugee resettlement experienceCase managementCross-cultural experienceCommunity integration educationFluency in multiple languagesChristian faith

Required

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Bachelor's degree and 2-3 years' experience working in refugee resettlement or a related casework-type field

Experience working cross-culturally

Current driver's license and ability to maintain a clean driving record