Apply on Employer Site

Ricoh USA, Inc. · 12 hours ago

Manager, Dealer Salesforce Systems Operations

Parsippany, NJ

Full-time

Hybrid

Senior Level

7+ years exp

Ricoh USA, Inc. is seeking a Manager for Dealer Salesforce Systems Operations to oversee the design, support, and management of Sales Operations CRM/PRM projects. The role involves leading cross-functional development efforts, managing user setups and permissions, and ensuring compliance with governance policies and data security standards.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Perform functional analysis, gap identification, and requirements definition for CRM/PRM changes

Provide functional/application expertise including quality review on design and testing

Lead and execute sales operations initiatives in compliance with defined processes and controls

Troubleshoot and diagnose complex business problems and recommend solutions

Stay current on latest tools/applications/techniques (Salesforce CRM/PRM)

Serve as primary system administrator for Salesforce CRM and PRM platforms

Manage user setup, profiles, roles, permissions, and security settings

Configure and maintain custom objects, fields, layouts, workflows, validation rules, and approvals

Develop and maintain reports and dashboards for Sales and Dealer performance

Oversee data management activities including imports, deduplication, and integrity checks

Implement and monitor integrations between SFDC, PRM, and other applications

Coordinate system upgrades, releases, and testing for optimal functionality

Provide end-user support and training, including documentation and troubleshooting

Monitor system performance and usage metrics to identify optimization opportunities

Collaborate with IT and business stakeholders to define and implement enhancements

Ensure compliance with governance policies, data security standards, and audit requirements

Develop instructor-led, e-learning, and blended learning courses for Dealer Sales Systems

Conduct needs analysis to determine learning objectives and instructional strategies

Complete regular calls to the field to evaluate process performance and provide feedback

Qualification

SFDC CRMPRM systems administrationProject managementAnalytical skillsLeadership abilityPresentation skillsOrganizational skills

Required

Bachelor's or Master's Degree

1+ years leading cross-functional projects

7+ years as Analyst or Consultant within an Operational function

5+ years of SFDC CRM and/or PRM systems administration and design

Proficiency in SFDC CRM and PRM

Excellent analytical and strategic thinking skills

Leadership ability and influence in a matrix environment

Superior presentation and facilitation skills

Strong organizational and interpersonal skills

Preferred

Project management expertise preferred

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)