Baton Rouge General Medical Center ยท 6 hours ago
Customer Services Rep - Patient Financial Services
Baton Rouge, LA
Full-time
Onsite
New Grad, Entry LevelBaton Rouge General Medical Center is a community-focused healthcare provider dedicated to excellence in patient care. They are seeking a Customer Services Rep for Patient Financial Services to provide excellent service, manage patient data, and coordinate with internal teams to ensure timely support and education for patients.
Hospital & Health Care
Responsibilities
Provide excellent service to customers and patients by processing orders, arranging services, and offering responsive support
Coordinate with internal teams to ensure timely scheduling and follow-up, and provide equipment education and support as needed
Accurately complete patient data entry and file management within 48 hours of service
Answer incoming calls promptly and handle financial arrangements and patient payments as appropriate
Schedule services efficiently to meet patient needs and generate service tickets within expected timeframes
Resolve customer concerns and schedule follow-ups to ensure satisfaction and continuity of care
Assist showroom visitors with professionalism and maintain a neat, welcoming space
Provide product education and assist with Medicare qualification information
Train patients on proper equipment use and document education provided
Communicate effectively with the customer service manager and support store operations
Attend required in-services and complete assigned projects accurately and on time
Perform all other duties as assigned
Qualification
Required
Strong customer service orientation with professional phone etiquette
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Solid organizational skills and attention to detail
Knowledge of patient privacy standards and safety practices
Accurately complete patient data entry and file management within 48 hours of service
Answer incoming calls promptly and handle financial arrangements and patient payments as appropriate
Schedule services efficiently to meet patient needs and generate service tickets within expected timeframes
Resolve customer concerns and schedule follow-ups to ensure satisfaction and continuity of care
Assist showroom visitors with professionalism and maintain a neat, welcoming space
Provide product education and assist with Medicare qualification information
Train patients on proper equipment use and document education provided
Communicate effectively with the customer service manager and support store operations
Attend required in-services and complete assigned projects accurately and on time
Perform all other duties as assigned
Preferred
Previous Experience In The Medical Field
High School Diploma or GED
Basic Computer Skills
Benefits
A comprehensive benefits program for you and your family.
Professional development and support.
Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
Company
Baton Rouge General Medical Center
Baton Rouge General Medical Center is a community hospital.
1001-5000 employees
H1B Sponsorship
Baton Rouge General Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Angie Clouatre
Chief Nursing Officer - Mid City Campus
Monica Nijoka
CNO
Company data provided by crunchbase