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Safeguard Medical · 5 hours ago

IT Infrastructure and Support Analyst

Moreton on Lugg,Herefordshire,US

Full-time

Onsite

Senior Level

5+ years exp

Safeguard Medical is dedicated to transforming emergency medicine and saving lives through innovative solutions. They are seeking an IT Infrastructure and Support Analyst to manage IT support tickets, collaborate with vendors, and ensure the reliability and security of IT services while supporting their mission to preserve life.

Health CareMedicalTraining

Responsibilities

Administration and management of IT support tickets within SLA targets

Work with third-party vendors and IT Partners to resolve complex technical issues

Facilitate coordination, scheduling and hosting of vendors for onsite implementation or support efforts

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune MDM

Support and expand Azure cloud infrastructure, including virtual machines and Active Directory

Manage user identities, access controls, and automation tasks using PowerShell

Ensure optimal performance, security, and reliability of cloud-based services

Provide Level 2 support for Windows 10/11, Microsoft 365 applications, and endpoint devices

Occasionally assist with Level 1 support tasks

Diagnose and resolve hardware issues, manage device lifecycle, and coordinate repairs

Support onboarding/offboarding processes including access provisioning and device setup

Maintain and troubleshoot Windows Server environments

Apply updates, manage roles and features, and ensure system reliability

Ensure all systems and applications are regularly updated and patched in line with security and operational standards

Monitor update compliance and address any issues related to patch deployment

Provide basic support for LAN/WAN infrastructure and VPN connectivity

Monitor and maintain network security protocols, including Cisco Meraki firewalls

Assist with training staff members on new/upgraded software changes

Research new technologies as directed by management

Lead and coordinate IT projects from planning through execution

Collaborate with internal IT teams, external partners, and vendors to ensure successful delivery

Manage project timelines, resources, budgets, and stakeholder communication across global initiatives

Maintain technical documentation, user guides, and troubleshooting procedures

Ensure compliance with IT security policies and data protection standards

Provide oversight of off-site backups

Provide management with regular updates regarding IT initiatives or capabilities that will impact users

Assist with offsite visits to satellite offices when necessary

Oversite of current CCTV systems to monitor site security

Adherence to data protection policies, IT security standards, and confidentiality agreements, ensuring compliance with organizational and legal requirements

Qualification

Microsoft 365Azure ADWindows ServerCisco MerakiPowerShell scriptingNetworking knowledgeTroubleshooting skillsCustomer service skillsPrioritizeProblem-solving skillsSelf-motivated