Exact Billing Solutions ยท 1 day ago
Vice President of Pay-to-Patient (P2P)
Boca Raton, FL
Full-time
Onsite
Director/Executive
$200K/yr - $230K/yr
10+ years expExact Billing Solutions is a revenue cycle management company specializing in healthcare services for substance use disorder, mental health, and autism care. The Vice President of P2P will oversee the strategic direction and operational efficiency of revenue cycle management functions, focusing on both Out of Network and In-Network operations, while driving business transformation and enhancing the company's competitive advantage.
BillingConsultingHealth CareMedicalSoftware
No H1B
Responsibilities
Responsible for the effective communication and coordination with client(s), families and insurance companies to obtain the necessary information, payments for fulfillment of accounts
Maintain excellent patient, physician, and payer relationships through a proactive customer service-oriented approach. Resolves issues between parties. Refers major issues and provides feedback, analysis, and insight to executive team
Develop and lead a comprehensive behavioral health patient experience strategy aligned with organizational goals and regulatory requirements
Develop and establish a metric driven approach to managing patient experience functions, report on performance, and analyze data and KPIs to ensure functions are operating at maximum efficiency
Develop clear, concise operational plans that reflect key departmental goals and objectives with clear business and project plans as required
Identify trends, barriers, and opportunities to improve the patient and family experience across the behavioral health continuum
Build and scale high-performing teams that drive efficiency, accountability, and results
Develop and refine client onboarding, integration, and management processes to support a growing external client base
Shape the go-to-market strategy, working closely with business development and operational leaders to ensure seamless execution
Leverage AI and automation to create a best-in-class RCM platform that differentiates us in the market
Serve as the face of the company both internally and externally, representing our commitment to excellence and driving the vision forward. Lead with confidence, strategic foresight, and the ability to inspire teams to execute with precision
Externally engage with clients, partners, and industry stakeholders to ensure our value proposition resonates and meets the expectations of a growing client base. Nurture relationships, secure buy-in, and demonstrate the unique advantages of our RCM offering while fostering a collaborative and partnership-driven environment
Inspire a culture of accountability, high performance, and continuous improvement. Ensure operational health while creating an environment where teams feel empowered to excel, collaborate, and innovate
Qualification
Required
Bachelor's degree in Business Administration, Healthcare Management, or a related field
Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role within the healthcare or RCM industry
Proven track record of successfully scaling operations and leading large, cross-functional teams
Strong leadership, collaboration, and communication skills with a high degree of emotional intelligence
Expertise in conflict resolution, service recovery, and patient advocacy
Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans
Excellent leadership and team-building skills, with a focus on fostering a culture of accountability and high performance
Exceptional communication and interpersonal skills, capable of engaging effectively with clients, partners, and internal teams
Proficiency in data analysis and performance metrics, with a keen eye for identifying trends and opportunities for improvement
Ability to manage multiple priorities in a fast-paced, dynamic environment
Familiarity with RCM software and tools, as well as general IT systems used in healthcare operations
Deep understanding of the healthcare industry, specifically out-of-network RCM, including regulatory requirements and payer landscapes
Knowledge of market trends and best practices in RCM and healthcare operations
High level of integrity and ethical standards
Strong executive presence and the ability to inspire confidence and trust
Adaptability and resilience in the face of challenges and change
Preferred
An MBA or other advanced degree is highly preferred
Experience with automation and AI integration in operational processes is a significant advantage
Understanding of AI and automation technologies and their application in RCM processes
Benefits
21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays)
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Medical, dental, vision, long-term disability, and life insurance
Generous 401(k) with up to 6% employer match
Company
Exact Billing Solutions
Exact Billing Solutions offers revenue cycle management to help reduce medical billing costs.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase