Little Creek Casino Resort · 2 months ago
Player Development Host
Shelton,WA,US
Full-time
Onsite
Entry, Mid Level
2+ years expLittle Creek Casino Resort is a vibrant establishment focused on delivering exceptional guest experiences. The Player Development Host will leverage their sales expertise to engage guests, recruit new players, and enhance loyalty through personalized service.
CommunitiesGamingLeisureVideo Games
Responsibilities
Greet and welcome guests to the property with a friendly, courteous attitude, ensuring a warm and inviting experience
Actively recruit new members for the Players’ Club and develop relationships with potential and un-hosted players
Maintain positive relationships with VIP and known players, offering personalized service to ensure satisfaction
Assist guests with reservations for dining, theatre shows, hotel stays, golf, spa services, and transportation
Resolve guest complaints independently, ensuring every guest’s needs are met; escalate to the Player Development Manager when necessary
Evaluate and issue guest comps in accordance with LCCR policies and the System of Internal Controls
Participate in the planning and execution of Player Development Special Events and community outreach programs
Observe and acknowledge special events in guests' lives by sending birthday, anniversary cards, and personal notes within budget guidelines
Gather guest feedback and communicate insights to management to enhance guest experience and service
Facilitate the retention of active guests and reactivation of inactive players through telemarketing, text messages, and mail-outs
Access, update, and maintain guest information in the system to ensure accuracy and personalized service
Qualification
Required
Minimum of 2 years of experience in sales, customer service, or a telemarketing role, ideally within the casino or hospitality industry
Must be 21 or older
Must pass a pre-employment background check
Preferred
Associate Degree in Marketing, Communications, Public Relations, or a related field
Benefits
Career growth opportunities
Excellent benefits
Comprehensive benefits package
Company
Little Creek Casino Resort
Little Creek Casino Resort is a casino that features casino gaming, spa, and nightlife. in Washington.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Judy Hartley, CPA, MBA, MSA
Chief Financial Officer
Steve Griffiths
Chief Operating Officer
Recent News
2023-12-25
2022-03-09
Company data provided by crunchbase