Capital Health (US) · 5 hours ago
IT Service Analyst 2
CH IT Lawrenceville
Full-time
Onsite
Mid Level
$23.09/hr - $33.55/hrCapital Health is the region's leader in providing progressive, quality patient care with significant investments in exceptional physicians, nurses, and staff. The IT Service Analyst 2 provides advanced remote technical support, handling Tier 2 escalations and mentoring junior analysts to improve service efficiency.
Health CareMedicalOncology
Responsibilities
Provides Tier 2 remote support for escalated service desk issues, ensuring efficient resolution
Troubleshoots VoIP, softphone, and telecom-related issues
Diagnoses and resolves enterprise application issues for EHR, ERP, and PACS systems
Assists with software deployments, system updates, and security patches
Supports user access requests in accordance with IT policies and procedures
Assists with end user training for new IT systems and initiatives
Documents solutions and contributes to the IT knowledge base
Mentors IT Service Analyst 1 staff, providing training on advanced troubleshooting techniques
Qualification
Required
Provides Tier 2 remote support for escalated service desk issues, ensuring efficient resolution
Troubleshoots VoIP, softphone, and telecom-related issues
Diagnoses and resolves enterprise application issues for EHR, ERP, and PACS systems
Assists with software deployments, system updates, and security patches
Supports user access requests in accordance with IT policies and procedures
Assists with end user training for new IT systems and initiatives
Documents solutions and contributes to the IT knowledge base
Mentors IT Service Analyst 1 staff, providing training on advanced troubleshooting techniques
Benefits
Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA)
Healthcare FSA
Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance
Voluntary Life Spouse
Voluntary Life Employee
Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program
Company
Capital Health (US)
Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology.
Founded in 1998
1001-5000 employees
H1B Sponsorship
Capital Health (US) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Bank of America
2023-05-03Grant· $0.5M
2022-10-13Grant· $0.5M
Leadership Team
Arlene Walsh
Chief Operating Officer
Stephen Miller, JD
Sr. Vice President, Chief Legal Officer
Recent News
The Philadelphia Inquirer
2025-09-02
Company data provided by crunchbase