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Clair · 10 hours ago

Customer Support Representative

United States

Full-time

Remote

Entry, Mid Level

$21.54/hr - $21.54/hr

2+ years exp

Clair is on a mission to create financial freedom for America's workers by providing a digital banking platform. The Customer Support Representative will assist users with their inquiries, ensuring a positive customer experience while becoming a product expert in Clair's offerings.

Computer Software

Responsibilities

Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction

Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!

Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space

Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

Qualification

Customer support experienceZendesk proficiencyMathematical aptitudeCommunicationTeam player

Required

2+ years of experience in a customer support role

1+ years experience using Zendesk

Excellent communication skills (written and verbal) in explaining tough concepts to customers

An aptitude for numbers and math - our users' toughest questions are usually around their finances

A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them

A team player, who is ready to work hard and achieve success with the small but mighty team at Clair