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McDonald's · 9 hours ago

Director, Operations Standards

Chicago, IL, US, 60607

Full-time

Onsite

Director/Executive

$168K/yr - $210K/yr

McDonald's is one of the most recognized brands in the world, serving 70 million customers daily. In the role of Director, Operations Standards, you will lead Global Operations development workstreams to enhance customer and restaurant team experiences through market testing and evaluation, partnering with various teams to drive projects forward.

Restaurants

H1B Sponsor Likely

Responsibilities

Operations project leadership and oversight of our restaurant platform priorities with primary responsibilities including definition of new operations standards and procedures through concept ideation, development and test phases across a variety of initiatives and solutions

Define restaurant systems, processes and requirements accounting for the integration of multiple initiatives which simplify the roles of our restaurant teams to enable them to deliver an elevated customer experience

Lead market zero testing efforts and test evolution of global initiatives and solutions, across various test cells

Engage as a strategic partner to market zero partners and other MCX functions, work collaboratively to drive projects forward ensuring stage gates and goals are met

Partner with Mission teams and initiative leads to develop clear operating standards, procedures and restaurant facing training tools and resources

Manage/support Speedee Labs and in-restaurant testing, ensuring tests are designed for insights and ability to inform strategic decisions (menu, operations, digital, technology and restaurant design)

Define key operations performance indicators, evaluate performance of test restaurants

Provide Senior leadership updates on initiative progress, keeping projects on track and budget where applicable

Qualification

Restaurant Operations experienceMarket field operationsTestingDeploying solutionsStakeholder engagementProject managementInfluencing skillsAccountabilityOrganizational skillsStrategic thinkingProblem-solving

Required

Sound understanding of restaurant operations (Restaurant Operations experience), restaurant systems, processes, previous Market or Field experience working directly with our restaurants teams and Owner Operations

Knowledge and experience testing and deploying restaurant and customer facing solutions within market

Held previous roles in market field operations roles

Thinks at a Global, enterprise level and has ability to understand and represent multi-layered global and market audiences

Comfortable with ambiguity and skilled in defining/bringing structure to solve business problems

Must have strong influencing skills and be able to work across lines of senior management, other business functions, agency/vendor partners, market partners and other staff as appropriate to build an engaging stakeholder network

Has high level of organizational skills to manage project timelines, lead a business-critical project teams and deliver on own project deliverables

Applies knowledge and experience to develop strategic points of view to support business growth drivers and improve seamless and memorable experiences for both our customers and restaurant teams

Creates an environment of high level of accountability and has a strong bias toward action to drive project work forward proactively

Benefits

Health and welfare benefits

A 401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Bonus, calculated based on individual and company performance

Eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)