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GEA Group · 2 days ago

Sr Technical Specialist - Pharma OSD Exp required

Columbia, MD

Full-time

Hybrid

Senior Level, Lead/Staff

$36/hr - $45/hr

10+ years exp

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. The Senior Technical Specialist will focus on Oral Solid Dosage technology, providing high-level technical support for service and aftermarket sales teams, including troubleshooting, repairs, and customer training.

Food ProcessingIndustrialSupply Chain Management

No H1B

Responsibilities

The STS will perform onsite service work, including but not limited to troubleshooting, repairs, PM work, calibrations and other work-related responsibilities to meet customer expectations and business objectives

When not dispatched to support field service this position will be responsible for providing remote support in areas of troubleshooting, root cause analysis, process and will be the support arm for our field service team, engaging with our CTCs and other resources providing solutions and recommendations resolving problems in the field

Provides onsite support as required in situations where added technical support or process issues arise in which primary resources have not been able to resolve nor was STS able to resolve remotely

Promotes and engages in areas of Continuous Improvements with the interface points of NAM, and our CTCs interfacing with Shared Services, and other key GEA Stakeholders and resources reviewing and improving E2E processes in support of our customers and our business objectives for growth and profitability

Works closely with Aftermarket Sales and Technical Services in reviewing service reports, URS and SOW identifying spare parts, upgrades, SLAs and overall service opportunities to better serve or customers

Works closely with all our OSD CTC sites and develops into the NAM SME for all Oral Solid Dose equipment and technologies

Drives the training and development efforts for the FS team by working closely with the Service Management team and CTCs to review skill maps and established individualized training programs for learning which includes goals, objectives and timelines

Takes part in Key Account meetings and proactively handles open issues, technical support action items and other areas as required by the customer and by management

Handle parts delivery issues along with customer calls on technical problems and effectively resolves or engages appropriate SMEs within NAM or the CTCs to address unresolved issues

Works with the Director in supplying parts and service figures and validating reports and data directly helping the overall service management team to have greater visibility of key metrics and business critical objectives

Gather business intel for customer opportunities, spare parts history, equipment, obsolescence factors, FS history to support customer visits for sales opportunities fully preparing sales and management to effectively discuss opportunities and upgrades, assist on site as required

Works with the CTC Service Account Managers, Project Managers and participates in FATs at our OEM sites and SAT at customer sites in support of effective installations, commissioning, training and startup of new equipment

Works close with the Director of Service and Service Management Team toward achieving financial and business growth objectives and participates in strategy sessions to help define and initiative plan for current and future goals

Engages in other responsibilities as required to support Pharma Service business goals and objectives

Qualification

Pharma OSD experienceTechnical supportInstallationCommissioningFDA regulations knowledgeAnalytical capabilitiesCustomer orientationOSHA 10 certificationCommunication skillsProblem-solving skillsTeam collaborationAdaptability

Required

Bachelor's degree in mechanical, electrical, or chemical engineering HIGHLY PREFERRED

10+ years of directly related experience in a role showing a high degree of success and achieved status in service and equipment Service, installation and commissioning of Pharma OSD equipment and was regarded as a technical Subject Matter Expert, (SME)

Requires experience and a track record of successes in Batch, Granulation, Tablet presses with the pharmaceutical industry

Must have diverse skills in technical support with E2E process from design through installation of systems and aftermarket service and support

Must have knowledge of pharmaceutical processing equipment, FDA regulations and standards such as cGMP, ISPE, USP, etc

Must possess the skills of remote support and have great communication abilities and the tools necessary to effectively solve problems

OSHA 10 training and basic certification

Analytical capabilities, problem-solving skills and ability to think and offer solutions to customer issues quickly

Strong Customer / market orientation with commitment to fast customer responses

Adapts well to changes in assignments and priorities

Ability to collaborate with dynamic and diverse teams

Must be willing to travel 75% domestically, including Canada and Puerto Rico