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Improveit Home Remodeling · 17 hours ago

Project Coordinator

Nashville, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Improveit Home Remodeling is a leading replacement contracting company headquartered in Columbus, Ohio. The Project Coordinator is responsible for driving customer satisfaction by coordinating projects from sale to completion, managing the installation process, and serving as the primary liaison between customers and the company.

Home ImprovementHome RenovationHome ServicesReal Estate

Responsibilities

Supervise and coordinate all project aspects from sale to installation

Coordinate all project logistics with customers, installers, vendors and other IHR departments and resources to install timely and quality completion (for measures, QC’s, Installation, etc.)

Schedule appointments with customers and vendors to drive effective project completion

Controlling the communications with the customer on job and service issues

Review project details with Measure Tech or Project Manager prior to ordering to ensure order accuracy and installer preparedness

Coordinate and participate in the materials ordering process (responsibilities vary by product)

Coordinate materials needs and logistics with appropriate vendors and work cross-functionally with operations management to provide vendor feedback to drive effectiveness

Coordinate and facilitate timely updates to customers on project milestones

Support the installation process through effective materials management

Update company CRM with all necessary project details to drive accurate documentation of all activities

Provide Techs, Project managers, and installers with all information necessary to complete appointments for measures, QC’s, and installations

Daily review of scheduled appointments for accuracy of measures/service/Installs/AR

Process MODS (modifications) as necessary to ensure proper documentation of project changes

Support the installation process by identifying, communicating, and resolving contract issues with sales staff

Manage customer service-related issues and job costs

Ensure Company Cam is utilized by project managers and installers

Review photos of all projects at every stage to monitor progress and ensure high quality standards are upheld

Process all necessary documentation needed for job completion

Process collection of payment and ensure all projects are fully collected

Provide necessary information in the system to ensure that contractors and vendors are paid in a timely and accurate manner

Resolve customer complaints in a timely manner and escalate as needed and consistent with SOP

Confirm customer satisfaction with all installations and drive 5-Star Reviews

Misc. duties as assigned

Qualification

Customer ServiceMaterials ManagementProject ManagementMicrosoft OfficeCRM ProficiencyAutonomous WorkTyping SpeedCommunicationAttention to DetailProblem Solving

Required

Must have 2+ years prior experience in customer service or project management in the home improvement, replacement contracting, home services or related industries

Strong operational experience in at least one product line (Windows, Baths, Kitchen Refacing)

Strong written and verbal communication skills

Ability to work autonomously

Ability to problem solve and collaborate with others to reach resolutions

Attention to detail

Accurately type 40+ words per minute

Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)

High School Diploma or equivalent