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Tri-State International Trucks · 2 days ago

Service Writer/Parts Counter Representative

Cedar Rapids, IA

Full-time

Hybrid

New Grad, Entry Level

Tri-State International Trucks is seeking a Service Writer/Parts Counter Representative to support both the service and parts departments in a truck sales and service operation. This role involves coordinating service repairs, preparing work orders, assisting with parts identification and sales, and ensuring customer satisfaction through effective communication and management of service orders.

Transportation/Trucking/Railroad

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional manner

Inform customers of part requirements, specials, and full product line offerings

Answer phone calls, provide price quotes, and share product information in a friendly manner

Pull and fill orders from stock; notify parts manager of out-of-stock items

Maintain accurate records of repair/parts orders, invoices and special orders and all supporting documents

Keep counter areas clean and organized; replenish inventory daily

Process payments, obtain credit authorizations, and ensure proper documentation for all transactions

Issue credits for returned parts and verify purchase details

Participate in training programs and stay current on new products and updates

Support outside sales representatives with order fulfillment

Write up customer vehicle issues accurately, obtain signatures, and provide copies of repair orders

Communicate repair progress and status updates to customers

Ensure proper handling and storage of vehicles and keys

Explain completed work and charges to customers clearly

Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored

Maintain professional appearance and uphold company standards

Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing

This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments

Participates with the parts manager in maintaining a lost sales tracking program

Participates in all training programs that are made available

Provides high level of service to internal and external customers

Qualification

Customer serviceMechanical aptitudeParts identificationComputer proficiencyCommunication skillsProblem-solving skillsBasic math skillsOrganizational skillsAdaptability

Required

Excellent verbal and written communication skills

Ability to listen, resolve conflicts, and provide outstanding customer service

Strong problem-solving skills and goal-oriented mindset, deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Proficiency with computers and business applications

Ability to read and interpret work orders, safety rules, and technical documents

Basic math skills and ability to compute rates, ratios, and percentages

Ability to handle multiple tasks and adapt to changing priorities

Ability to develop written estimates and quote bids and schedule jobs