QTC Management, Inc. · 12 hours ago
Business Process Reengineering and Performance Excellence Specialist
Reston, Virginia, United States
Full-time
Onsite
Senior Level
7+ years expQTC Management, Inc. is seeking a Business Process Reengineering and Performance Excellence Specialist to join their Transformation Team. This role focuses on driving organizational transformation by analyzing and optimizing business processes to improve efficiency and customer satisfaction.
Hospital & Health Care
No H1B
U.S. Citizen Only
Responsibilities
Collaborate with senior leadership to align process improvement initiatives with organizational goals and strategies
Execute comprehensive assessments of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement
Support the redesign of business processes through lean, standardized, and scalable solutions to improve efficiency, reduce costs, and enhance customer experience
Map current-state processes and develop future-state process designs using tools like process flow diagrams and/or value stream mapping
Manage end-to-end process reengineering projects, including scope, timelines, and deliverables
Work closely with cross-functional teams, including VA, Occ Health, Commercial Services, Finance, HR, CTO, CIO, Enabling Operations, and Growth to implement process improvements
Develop and prioritize a roadmap for process reengineering projects ensuring process drives technology while aligning to strategic objectives
Define key performance indicators (KPIs) to measure the success of reengineered processes
Monitor and report on the impact of process changes, ensuring continuous improvement
Working across programs ensuring standardization with processes, planning, tracking, and execution of complex tasking within technical, schedule, and budget constraints
Identify opportunities for automation, digital transformation, and technology integration
Maintain standards, templates and process governance for redesign efforts
Develop and execute change management strategies to ensure successful adoption of new processes
Communicate effectively with stakeholders to gain buy-in and address resistance to change
Facilitate workshops, meetings, and training sessions to engage stakeholders and gather input
Perform other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree in Business Administration, Management, Engineering or related field with a minimum of 7 years of experience in a role leading organizational transformation and business process optimization. Equivalent experience and/or combination of education considered
Proven track record of leading successful, large-scale process transformation initiatives
Strong leadership credentials, good organizational skills, attention to detail and work well as a key member of a team often tasked to be highly responsive and agile to satisfy customer needs
Strong briefing skill with senior customers and C level leadership
Strong analytical and problem-solving skills
Proficiency in process mapping and modeling tools
Knowledge of Lean, Six Sigma, or other process improvement methodologies
Excellent project management skills, with experience using project management tools (Microsoft Visio, PowerBI, Excel, Word, Project, and PowerPoint)
Ability to manage multiple projects and priorities in a fast-paced environment
Self-motivated and ability to work independently without extensive supervision
Interpersonal and collaborative mindset
Must be able to successfully pass National Agency Check and Inquiries (NACI) background investigation
Preferred
PMP and/or CBPP certification
Experience in the health care industry
Benefits
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Comprehensive leave
Holiday
Medical
Dental
Life
Accident
Disability coverages
Retirement plan contributions
Other health and welfare benefits and payments
Company
QTC Management, Inc.
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Gutierrez, PHR SHRM-CP
HR Business Partner
Laura Ochoa, PHR, SHRM-CP
HR Business Partner
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