Birlasoft · 12 hours ago
Onshore Delivery Manager (Insurance Domain Only)
New Jersey, United States
Full-time
Onsite
Director/ExecutiveBirlasoft is a company focused on delivering innovative solutions in the Insurance domain. They are seeking an Onshore Delivery Manager to lead P&L management, drive service delivery, and maintain client relationships while ensuring operational excellence and growth in the P&C Insurance sector.
Software
Hiring Manager
Ayan Saha
Responsibilities
Lead and implement all cost related initiatives for VBUs and direct projects
Exposure of long-term planning and execution
The delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets
To bring insurance industry knowledge, best practices, innovation and cutting-edge technology to our clients in the Insurance industry to deliver business value
To work with leading Insurance clients, to help maximize value to the client in the business
Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend
Experience in Pricing & new Product/service design: leveraging analytics to design new products and services
Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, handled accounts (P&L) spread across various GEOs
Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
Conducts monthly reviews on revenue margin, pipeline, utilization
Identify key parameters of improvement for vertical growth and margins
Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
Identify opportunities for cross sell in the existing accounts
Co-own, support and propose new domain offerings/cross-sell to existing clients
Build Industry partnerships and come up with new offerings, solutions for the vertical
Support Sales and Delivery teams in proposal/solution development
Supporting onsite presales and customer presentations
Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
Ensure vertical operating metrics are in line with target
Monitor overall vertical employee performance
Periodically review overall people operating plan and utilization
Publish white-paper/articles
Vertical P&L
Revenue
Gross Margin & Net contribution margin
All aligned direct vertical costs
EE and Change Requests target achievement and cross sell
CSAT/Customer feedback/NPS
Vertical utilization (Project utilizations)
Cost per employee, sub-contracting costs
Attrition rate for accounts in Vertical
Quality of Delivery (SLAs, KPIs)
Organizational pyramid
Job rotation of resources
Decide delivery account structure for all accounts under the vertical
Responsible for the overall delivery of the vertical
Ensure smooth operations delivery and in alignment with agreed targets
Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
Drive change management with agility basis business needs
Proven record of initiating, establishing & delivering large programs in FPP / T&M model
Excellent People Management skills with strong ability to lead & mentor the team
Cascade vertical level goals to practice and account delivery teams
Manage performance, rewards, careers and appraisals for teams
Own operating plans and identify overall resourcing and project staffing requirements along with RMG
Bench management
Identify capability gaps and build capability for around program management, project management
Identify and sign off training needs (internal/external) basis requirement
Identify training opportunities for enhanced product
Qualification
Required
Domain experience in P&C Insurance
Experience of working with US P&C Insurance clients
Lead and implement all cost related initiatives for VBUs and direct projects
Exposure of long-term planning and execution
Accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader
Maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets
Bring insurance industry knowledge, best practices, innovation and cutting-edge technology to clients in the Insurance industry
Work with leading Insurance clients to help maximize value to the client in the business
Hands-on experience in defining and implementing strategy programs in the area of business transformation
Define and optimize go-to market channels
Design the product and services
Increase customer life time value
Define service to delight customers and optimize marketing spend
Experience in Pricing & new Product/service design: leveraging analytics to design new products and services
Create, strategize and sign off P&L budgets along with the Sub-vertical leaders
Handled accounts (P&L) spread across various GEOs
Ensure the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
Conduct monthly reviews on revenue margin, pipeline, utilization
Identify key parameters of improvement for vertical growth and margins
Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships
Identify opportunities for cross sell in the existing accounts
Co-own, support and propose new domain offerings/cross-sell to existing clients
Build Industry partnerships and come up with new offerings, solutions for the vertical
Support Sales and Delivery teams in proposal/solution development
Supporting onsite presales and customer presentations
Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
Ensure vertical operating metrics are in line with target
Monitor overall vertical employee performance
Periodically review overall people operating plan and utilization
Publish white-paper/articles
Vertical P&L
Revenue
Gross Margin & Net contribution margin
All aligned direct vertical costs
EE and Change Requests target achievement and cross sell
CSAT/Customer feedback/NPS
Vertical utilization (Project utilizations)
Cost per employee, sub-contracting costs
Attrition rate for accounts in Vertical
Quality of Delivery (SLAs, KPIs)
Organizational pyramid
Job rotation of resources
Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
Decide delivery account structure for all accounts under the vertical
Responsible for the overall delivery of the vertical
Ensure smooth operations delivery and in alignment with agreed targets
Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
Drive quality initiatives as suggested by central teams
Own all SG&A improvement projects for the vertical driven by central teams
Responsible for issue resolution in vertical
Identify requirements for PMO involvement in critical situations
Drive change management with agility basis business needs
Proven record of initiating, establishing & delivering large programs in FPP / T&M model
Excellent People Management skills with strong ability to lead & mentor the team
Cascade vertical level goals to practice and account delivery teams
Manage performance, rewards, careers and appraisals for teams
Own operating plans and identify overall resourcing and project staffing requirements along with RMG
Bench management
Identify capability gaps and build capability for around program management, project management
Identify and sign off training needs (internal/external) basis requirement
Identify training opportunities for enhanced product
Company
Birlasoft
Founded in 1995, Birlasoft is a Global IT Services provider and part of the 150 year old, multi-billion dollar CK Birla Group.
Founded in 1995
10001+ employees
H1B Sponsorship
Birlasoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (195)
2024 (202)
2023 (180)
2022 (250)
2021 (259)
2020 (262)
Funding
Current Stage
Late StageLeadership Team
Angan Guha
MD & CEO
Komal Jain
Chief Executive Officer - Americas
Recent News
Business Standard India
2025-12-29
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