FCS Financial · 2 hours ago
Operations Support Specialist
Jefferson City, MO
Full-time
Hybrid
Entry Level
$42K/yr - $42K/yr
2+ years expFCS Financial is a respected agricultural lending institution committed to agriculture and its members. They are seeking a dedicated and service-oriented professional to provide customer service and operational support to both internal and external customers at their Central Office in Jefferson City, Missouri.
BankingCrowdfundingFinancial ServicesInsurance
Responsibilities
Provides internal operational support to various Association functions by: Setting Up and Processing Branch PCA loan requests utilizing Salesforce, nCino, and Scorecard Underwriting
Calculates Lease payments, performs initial application processing, and provides liaison between Association lease resources and Farm Credit Leasing
Administers the Associations Centralized UCC process including new filings, amendments, UCC searches and Monthly Reporting
Provides branch staff with technical support on external sites like iCounty and the Department of Revenue, including establishing credentials and resetting passwords
Performing Military Lending Act searches on the government’s website
Administers Branch PCA Paid in Full Process including release of liens and returning paid notes
Utilize various Customer contact channels to provide external customer service in support of various Association functions by: Identifying and resolving customer requests for information and action resulting from Website inquiries
Providing first-line technical support of customer digital tools, including the customer portal, online banking, and the mobile app
Providing customer onboarding for new AgDirect accounts by making initial contacts, providing Association information and identifying potential opportunities
Serve as first point of contact for AgDirect’s credit team
Generally informing customers by explaining procedures, answering questions, providing information and recommending potential products and services
Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include: Posts receipts and disbursements daily
Monitors daily, monthly and year end reports to identify and resolve discrepancies
Monitors Association insurance documentation to ensure procedural requirements are met
Authorizes invoices for office expenses
Handles internal and external mail
Other duties as assigned to meet the needs of the organization
Qualification
Required
A high school diploma and at least two years of related experience, or an equivalent combination of education and experience
Strong organizational abilities
Customer service skills
Proficiency with tools such as Word, Excel, and Outlook
Ability to follow established processes
Ability to maintain confidentiality
Ability to adapt to a variety of tasks
A positive, solutions-focused approach
Strong communication and problem-solving skills
Working knowledge of the operation of a multi-line phone system
General knowledge of credit processing procedures
General knowledge of accounting practices and procedures
Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
Skill in listening and conveying awareness of a customer's problem or issue to find resolution
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in organizing material and information in a systematic way to optimize efficiency
Skill in recognizing and maintaining confidential information
Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness
Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data
Benefits
Comprehensive Benefits: A highly competitive compensation and benefits package.
Growth Opportunities: We support your career development and personal growth.
Company
FCS Financial
FCS Financial is a financial services company offering crop insurance and appraisal services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rick Krueger
Chief Financial Officer
Chad Roberts
Executive Vice President, Chief Marketplace Officer
Company data provided by crunchbase