LanceSoft, Inc. · 2 weeks ago
Associate Customer Service Rep II
United States
Full-time
Remote
Mid Level
$18/hr - $19.70/hr
3+ years expLanceSoft, Inc. is a company seeking an Associate Customer Service Rep II to respond to customer inquiries and provide problem resolution. The role involves handling basic customer service tasks under supervision while gaining experience with the company's products and services.
Information Technology
Responsibilities
May respond to e-mail inquiries
Customer service is the primary function but may include minimal selling or promotion of products or services
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Requires ability to navigate a computerized data entry system or other relevant applications
Handles customer service inquiries and problems via the telephone and records consistent problem areas
Calls are basic and routine
Uses computerized system for tracking, information gathering, and/or troubleshooting
Requires limited knowledge of the organization, products, and/or services
Qualification
Required
Associates or Bachelor's Degree required
3-5 years related experience in manufacturing setting
Good comprehension of the English language, both written and verbal
Basic computer skills
Great intrapersonal skills
Great communication skills
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase