Juno · 6 days ago
Tax Support Advisor
Orlando, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expJuno is a fast-growing AI company dedicated to transforming the tax industry through innovative technology. They are seeking a Tax Support Advisor who will serve as the frontline for customer support, resolving issues and ensuring a positive experience for tax professionals using their platform.
Computer Software
Responsibilities
Serve as the front line for inbound tax support, answering emails and chats from customers who are tax professionals
Drive successful ticket outcomes, ensuring fast initial responses and permanent resolutions - the goal is not necessarily fast, but that tickets are solved and don’t need to be reopened
Verify and understand customer tax document types/purposes and information as needed to resolve support issues
Assist customers in navigating Juno’s platform, solving technical and tax workflow problems effectively
Proactively identify patterns in customer questions and suggest improvements to product, processes, and knowledge base
Document solutions and processes for future team scalability
Collaborate closely with the Chief Customer Officer and other leadership to build systems and culture for Juno
Qualification
Required
Enrolled Agent (EA) certification received, or in progress
2+ years of experience in a tax environment
Working knowledge of federal and state tax preparation, electronic filing, and client data management
Excellent written and verbal communication skills, able to distill complex tax concepts for customers
Understanding of ticketing and support platforms
Adaptability, positivity, and a spirit that's hungry to shape processes in a fast-moving AI environment
Preferred
Experience creating help documentation or contributing to a knowledge base
Desire and true empathy to help others in the tax industry
Experience with process development in client-facing operations
Benefits
Equity for full-time employees
100% individual medical + dental coverage (90% family)
Company
Juno
We’re modernizing tax work by equipping tax pros with the tools they've always wanted.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase