Recruitics · 10 hours ago
Client Success Implementation Manager
New York, New York, United States
Full-time
Onsite
Mid Level
$92K/yr - $145K/yr
3+ years expRecruitics is seeking a Client Success Implementation Manager to join their team. This role is essential in bridging the sales process and customer relationship, ensuring clients effectively implement and leverage purchased products to achieve their business goals.
AdvertisingBrand MarketingDigital MarketingHuman ResourcesMarketingMarketing AutomationRecruitingSaaSSocial Recruiting
Responsibilities
Client Onboarding: Lead the onboarding process, ensuring a smooth transition to the software
Project Planning: Develop tailored implementation plans based on client goals and timelines
Stakeholder Coordination: Collaborate with Sales, Product, and Engineering teams to align resources
Training & Education: Conduct client training sessions to drive product adoption and self-sufficiency
Technical Setup & Integration: Assist with software configuration and data integration with existing systems
Issue Resolution: Identify and resolve technical or process-related issues during implementation
Expectation Management: Set clear timelines, deliverables, and potential challenges for clients
Continuous Improvement: Optimize implementation processes and contribute customer insights to product development
Metrics & Reporting: Track KPIs to measure implementation success and report progress to stakeholders
Qualification
Required
3–5 years in a product implementation or similar role, preferably in a SaaS or technology environment
Ability to manage multiple projects, prioritize tasks, and meet deadlines
Company
Recruitics
SaaS, AI-powered recruitment marketing platform
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Christoi
President, Enterprise
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