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Encore Talent Solutions · 4 days ago

Operations Support Analyst

Columbus, Ohio Metropolitan Area

Contract

Onsite

New Grad, Entry Level

$25/hr - $30/hr

Encore Talent Solutions is seeking an Operations Support Analyst to support daily operational activities by executing and maintaining job orders within SAP and Salesforce. This role is critical for ensuring job orders are accurate and properly configured to support frontline execution, requiring attention to detail and collaboration with various teams.

Staffing & Recruiting

Responsibilities

Execute job orders in SAP and Salesforce (SF) systems

Cancel, delete, or void job orders as required

Update work centers to ensure accurate job routing and execution

Maintain and update job order commit dates

Recreate job orders that fail to generate required forms for execution

Ensure data accuracy and completeness across all job order records

Troubleshoot job order issues and coordinate with appropriate teams to resolve them

Interact with frontline personnel and work management teams to support execution needs

Managing scheduling, coordinating workflow, and reviewing all job orders—new, current, and backlog (e.g., new utility line installations, line repairs, site fixes, updates, and general cleanup tasks for field agents in the systems that feed their daily work)

Entering job orders into SAP, which in turn feeds Salesforce (requires the ability to be technically savvy with a solid understanding of workflows and systems (training will be provided)

Validate job orders, update records, and help clean and standardize the data set

Given the high level of data inconsistencies across systems, this individual will review and triage incoming, active, and older work, work through the daily job management processes, and ensure data accuracy