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OKAYA INFOCOM · 12 hours ago

Voice Engineer

San Francisco Bay Area

Contract

Onsite

Mid Level

3+ years exp

OKAYA INFOCOM is engaged in a telecommunications modernization initiative for the City and County of San Francisco. The Voice Systems Engineer will be responsible for migrating legacy Avaya PBX systems to modern VoIP and Unified Communications platforms while supporting various city departments during this transition.

ConsultingInformation TechnologySoftware

Hiring Manager

Rohan Patel

Responsibilities

Gather and document departmental requirements

Design, implement, and validate integrations with Salesforce, ServiceNow, Calabrio, and Webex AI Agent

Train City staff on integrated workflows and systems

Support major departments including the Mayor’s Office, Board of Supervisors, City Attorney, Controller, and Emergency Management

Perform readiness assessments, phone inventories, floorplan layouts, and cutover planning

Execute go-live events and provide post-cutover support

Configure Teams clients, hardphones, VLANs, call routing, voicemail, and E911 services

Qualification

Avaya to Microsoft Teams migrationAvaya to Cisco migrationWebex Contact Center integrationsSalesforce integrationServiceNow integrationVoIP configurationTraining staffDocumentation skills