Fifth Third Bank · 2 days ago
Customer Solutions Advocate(Collections)
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expFifth Third Bank is dedicated to connecting great people to great opportunities in the banking sector. The Customer Solutions Advocate role focuses on proposing solutions for delinquent accounts while ensuring compliance with legal guidelines and providing excellent customer service.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency
Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution
Employ conflict management skill set, in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service
Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
Mentor and train peers while functioning as a Customer Solution’s subject matter expert
Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program
Qualification
Required
High school diploma or equivalent
Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required
Proficient oral, written, and intrapersonal communication skills
Exemplary comprehension, listening and negotiation skills
Excellent customer service skills with both external and internal customers
Attention to detail
Excellent conflict management skills
Ability to work in a Call Center environment
Basic mathematical and analytical skills
Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy
Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook
Self-motivated, professional with strong organizational and problem-solving skills
Benefits
Comprehensive benefits
Differentiated compensation offerings
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
2026-01-16
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2026-01-16
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2026-01-16
Company data provided by crunchbase