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Seattle Humane · 3 days ago

Operations Senior Manager; Foster, Adoptions, and Shelter Care

Bellevue, WA

Full-time

Onsite

Senior Level

$82K/yr - $85K/yr

5+ years exp

Seattle Humane is a community resource center focused on pet owner support services and animal welfare. The Senior Operations Manager oversees the Shelter Care, Adoptions, and Foster programs, ensuring quality care and outcomes for animals while providing leadership and direction to departmental teams.

Health CareNon ProfitVeterinary

Hiring Manager

Emma Downs

Responsibilities

Provide management and coaching for the Foster Manager, Adoptions Manager, and Shelter Care Manager and their respective teams

Works in conjunction with Operation Senior Manager, Behavior and Admissions and Animal Care Director to develop and implement programmatic and operational changes

Provide day-to-day leadership for Shelter Care, Foster, and Adoptions

Managing capacity for care both in shelter and in foster

Works directly with Operations Senior Manager, Behavior and Admission and Veterinary Clinic leadership to enhance cross-departmental communication and workflows, particularly related to animal welfare

Works closely with External Relations team on volunteer opportunities, promotional projects, social media, and other external facing marketing opportunities

Create and maintain SOPs, SOGs, or other documentation for Foster, Adoption, Shelter Care, and for cross departmental operations

Promotes a culture of collaboration, innovation, and creativity

Stays up to date on industry best practices and standards; and identifies how best to incorporate in Seattle Humane operations

Assist Animal Care Director with examining monthly reporting and/or other data to ensure goals are being met

Assist Animal Care Director with developing and adhering to departmental budgets

Participates in the union grievance proceedings and as needed, implements any agreed upon remedies as an outcome to the grievance process

Assists with volunteer and staff training as necessary

Participates in daily operations as needed

Other duties as assigned

Qualification

Animal welfare experienceAnimal shelter managementData analysisOral communicationCollaboration skillsWindows proficiencyPetPoint experienceFirst Aid/CPR certificationEBI certification