This job has closed.

National General · 1 day ago

Claims FNOL Associate II - National General

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $18/hr

National General is a part of The Allstate Corporation, which provides various insurance products through a network of agents and directly to consumers. The First Notice of Loss (FNOL) Associate serves as the initial point of contact in the claims call center, responsible for capturing loss details and guiding customers through the claims process.

FinanceFinancial ServicesInsurance

No H1B

Responsibilities

Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

Follows established guidelines specific to each claim report or inquiry

Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers

Receives, screens, and routes incoming telephone calls and other electronic correspondence

Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed

Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing