The Judge Group · 10 hours ago
Programmer/Analyst: I (Junior) (1115090)
Columbus, OH
Full-time
Hybrid
New Grad, Entry LevelThe Judge Group is seeking a Production Support Analyst who is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for system users. The role involves responding to user requests, monitoring ticket queues, and troubleshooting system issues while collaborating with team members and vendors.
E-LearningInformation TechnologyProfessional Services
Responsibilities
The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements
Work closely with other team members as well as work independently to be able to resolve issues
Responds to user requests and incident tickets requiring application-level intervention
Monitors team ticket queue and email inbox and works to resolve issues in a timely manner
Develop and maintain accurate technical and user documentation
Troubleshoot minor and major system issues in a timely manner and escalate to our Vendor when necessary. This includes system and/or data related issues
Collect and provide reporting applications health and usage metrics
Work with team members, Vendors, system/database administrators, and end users to resolve issues
Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies
Must be able to quickly work through situations to determine impacts
Performing operational tasks (monitor logs and job statuses to confirm successful completion)
Qualification
Required
Good verbal/written communication skills with attention to detail
Reading/Writing SQL Queries
Splunk
Dynatrace – monitoring both application and database servers
Ability to navigate Windows Servers and IIS configurations
Ability to read and navigate application and system Log files
Company
The Judge Group
Results through the Power of Experience.
Founded in 1970
1001-5000 employees
H1B Sponsorship
The Judge Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
Company data provided by crunchbase