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SmithRx · 1 day ago

Bilingual Member Support Specialist (Spanish)

Lehi, UT

Full-time

Onsite

Entry, Mid Level

$21.50/hr - $21.50/hr

2+ years exp

SmithRx is a rapidly growing, venture-backed Health-Tech company focused on transforming the Pharmacy Benefit Management sector. They are seeking a Bilingual Member Support Specialist to assist members with their pharmacy benefits, providing exceptional service in both English and Spanish.

Health CareInformation TechnologyPharmaceutical

Responsibilities

Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience in both English and Spanish. Approximately 95% of calls are conducted in English with the remaining conducted in Spanish

Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed

Educate members about their pharmacy benefits

Deliver a one-call resolution to our members by resolving inquiries to full solution

Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests

Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA)

Work through complex triage pathways and identify the correct pathway to resolve customer issues

Qualification

Customer service experienceComplex issue resolutionBilingual (Spanish & English)Windows proficiencyMS Office proficiencyG-Suite proficiencyHealthcare benefits knowledgeSalesforce Service CloudTalkdeskMultitasking skillsEmpathyActive listeningVerbal communicationWritten communication