Ocean Casino Resort · 3 days ago
Supervisor Promotions Special Events
Atlantic City, NJ
Full-time
Onsite
Mid Level
$49K/yr - $49K/yrOcean Casino Resort is seeking a Supervisor Promotions Special Events to assist in the planning and execution of special events and promotions. The role involves managing team member and customer interactions, ensuring compliance with regulations, and enhancing guest satisfaction through effective communication and program management.
Gambling & Casinos
Responsibilities
Understands and explains programs and benefits to team members and customers
Enrolls prospects into the Ocean Rewards program, updates existing information, issues cards and emphasizes the rewards and benefits of the Ocean Rewards Card Program
Recommend improvements as related to customer feedback
Must be able to amicably resolve customer and team member related problems quickly and professionally
Comply with all New Jersey regulatory requirements, Departmental and Company policies including Ocean Casino Resort business ethics guidelines
Maintain confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
Builds a strong special events and loyalty team that delivers high quality guest satisfaction, excitement and fun
Understands and explains the rules and regulations of Ocean Casino Resort programs and promotions to guests and employees
Emphasizes the rewards and benefits of the Ocean Rewards Card Program to promote guest awareness
Plans and coordinates all activities and/or functions pertaining to special events and promotions
Responsible for new hire acquisitions and scheduling
Implements and executes the logistical plans for special events and promotions
Monitors the dissemination of prizes, gifts and/or tickets related to special events
Manages complimentary ticket distribution at the Box Office as needed
Qualification
Required
Ability to effectively communicate in English
Must be able to lift/push/pull up to 25lbs
Computer experience required
Preferred
Experience with Konami/Synkros and Microsoft Office Suite
High school diploma or equivalent GED
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Free Parking
Company
Ocean Casino Resort
Experience the ocean as it was meant to be! As the tallest building in Atlantic City, the landmark Ocean Casino Resort offers unparalleled ocean views in its 1,399 rooms and captures the essence of what draws people to this popular waterfront destination situated on the city's famous Boardwalk.
Founded in 2018
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Forelli
Chief Information Officer
Kelly Burke
Chief Marketing Officer
Company data provided by crunchbase