IDI: Insulation Distributors Inc. · 1 week ago
Branch Administrative Assistant
Norcross, GA
Full-time
Onsite
Entry Level
$20.29/hr - $25.38/hr
1+ years expIDI: Insulation Distributors Inc. is seeking a Branch Administrative Assistant who plays a pivotal role in providing exceptional customer service and administrative support to internal and external stakeholders. The position involves managing calls, processing orders, addressing customer inquiries, and performing various administrative tasks to support branch objectives.
ManufacturingReal Estate
Responsibilities
Screen and handle incoming calls efficiently
Complete order entries accurately
Assist in collecting Cash on Delivery (COD) orders
Address product and accessory inquiries from customers
Send thank-you and follow-up letters as requested by Sales Representatives
Organize the front office and maintain warehouse documents
Oversee office supply orders
Prepare and distribute promotional materials (e.g., flyers, swag)
Prepare Data Sheets for distribution to contractors
Forward sales and customer information to Sales Representatives
Coordinate delivery schedules with the Distribution Center (DC) Manager
Assist with other duties beneficial to IDI
Qualification
Required
Proficient in Microsoft Office tools (Excel, PowerPoint, and Publisher)
Detail-oriented with excellent prioritization skills
Professional phone etiquette
Works Independently
Strong written and verbal communication abilities
Preferred
Familiarity with ERPs, CRM programs, and lead generation tools is advantageous
Background in the building materials industry preferred
Associate degree in business or related field preferred
1- 2 years of experience in customer service or equivalent work experience
Benefits
Health coverage (medical, dental, vision)
401(k) with a company match
Paid time off for vacation and holidays
Life and disability insurance
Employee assistance program
Company
IDI: Insulation Distributors Inc.
Insulation contractors throughout the U.S.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Novogratz
President
Company data provided by crunchbase