Apply on Employer Site

Diamond Baseball Holdings · 1 day ago

Manager, POS Systems & SOP Governance

United States

Full-time

Remote

Senior Level

5+ years exp

Diamond Baseball Holdings (DBH) was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation and investment. This role is responsible for developing, maintaining, and auditing Standard Operating Procedures (SOPs) for Point of Sale (POS) systems across Food & Beverage and Merchandise operations throughout DBH venues.

BaseballSports

Responsibilities

Own the creation, documentation, maintenance, and version control of SOPs for:

Food & Beverage: Xenial / Genius

Merchandise: Shopify / Snow Commerce

Ensure SOPs are clear, current, and consistently applied across all venues

Partner with Operations, IT, Finance, and Club leadership on POS implementations, upgrades, and process improvements

Serve as the subject matter expert for POS-related workflows, controls, and operational procedures

Develop and execute SOP audit programs to ensure compliance with documented procedures across venues

Conduct audits to ensure compliance with documented procedures, internal controls, and best practices

Collaborate with Food & Beverage, Merchandise, Finance, IT, and Club leadership to align SOPs with operational goals

Identify operational risks or inefficiencies and recommend corrective actions

Support training and change management efforts tied to POS systems and procedural updates

Drive standardization and scalability as DBH continues to grow

Qualification

POS systems knowledgeSOP governanceOperational controlsXenial/Genius experienceShopify/Snow Commerce experienceAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skills