Apply on Employer Site

American Arbitration Association · 20 hours ago

Arbitration & Mediation Case Filing Specialist

United States

Full-time

Remote

New Grad, Entry Level

$48K/yr - $51K/yr

0+ years exp

The American Arbitration Association (AAA) is a recognized nonprofit organization that leads arbitration and mediation across diverse industries. They are seeking a highly organized and detail-oriented Case Filing Specialist to support the intake of arbitration and mediation case filings, ensuring compliance with policies and assisting with client inquiries.

Association

Comp. & Benefits

Responsibilities

Review new case filings to ensure compliance with AAA policies, due process protocols, and documentation standards

Accurately input case information into our case management system, scan and index documents, and verify data with colleagues and case owners

Respond to filer inquiries, resolve incomplete submissions, and communicate AAA procedures clearly and professionally

Create and maintain customer accounts, ensure confidentiality of case data, and escalate complex issues to management

Assist with research and data maintenance projects, while participating in team meetings and training sessions to support continuous improvement

Qualification

Case management systemsMicrosoft OutlookMicrosoft WordMicrosoft ExcelAttention to detailOrganizational skillsTime managementVerbal communicationWritten communicationConfidentiality