Methodist Hospitals · 1 hour ago
CUSTOMER SERVICE REP-PCA
Merrillville, IN
Full-time
Onsite
New Grad, Entry LevelMethodist Hospitals is seeking a Customer Service Representative to greet and register patients while obtaining necessary information for physician office visits. The role involves coordinating appointments, providing excellent customer service, and ensuring compliance with regulatory standards.
Health CareHospitalMedical
Responsibilities
Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies
Assists patients with check-in and check-out process and prepares medical records for physician visit
Directs telephone calls and messages to appropriate persons, provides customer service as needed
Initiates scheduling process for diagnostic tests and referrals
Verifies financial information and insurance coverages
Verifies scheduled appointments and follows up on missed appointments per protocol
Qualification
Required
High School Diploma/GED Equivalent Required
Customer service, reception, filling or billing experience in a physician's office or hospital
Ability to apply medical terminology as it relates to patient visit and future appointments
Good computer skills and the ability to operate basic office equipment
Demonstrated good analytical skills
Demonstrated positive attitude, professional courtesy and compassionate customer service to patience
Excellent communication and interpersonal skills
Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation
Ability to work independently and in a team environment, and to multi-task
Preferred
Certification as a Physician Office Business Administrator is desirable
2 Healthcare/Medical - Physician's Office Preferred
Company
Methodist Hospitals
Methodist Hospitals is an acute care community hospital that is expertise in rendering a wide range of medical services to various patients.
Founded in 1923
1001-5000 employees
H1B Sponsorship
Methodist Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Lauren P. Trumbo, CPA
System Chief Financial Officer/Vice President of Finance
Matthew Doyle
Chief Financial Officer
Recent News
2024-05-05
Company data provided by crunchbase