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Greenville Technical College · 17 hours ago

149572 STUDENT SERVICES PROGRAM COORDINATOR II

Greenville, SC, US

Full-time

Hybrid

Mid Level

$40K/yr - $57K/yr

Greenville Technical College is one of the largest institutions of higher learning in South Carolina and they are seeking a Student Services Program Coordinator II. The role involves providing personalized academic advising, managing a caseload of students, utilizing technology for tracking academic progress, and collaborating with various departments to enhance student support.

Higher Education

Responsibilities

The academic advisor will follow the advising plan designated by the College to advise students following the Appreciative Advising model

The advisor will provide personalized, one-on-one academic advising to students, helping them navigate their educational pathways

The advisor will assist students in understanding degree requirements, developing academic plans, and exploring potential career opportunities

Advisors are expected to offer guidance on course selection, academic progress, and opportunities for co-curricular involvement to support student success while working through a Guided Pathways framework

This includes helping students identify and pursue clear, structured academic pathways; promoting early engagement in academic planning; and ensuring students are aware of resources that will help them stay on track toward graduation

The academic advisor will manage a caseload of 200 - 400 students, maintaining detailed records of interactions, academic progress, and personal concerns

The advisor will have check-ins with students at 15, 30, and 45 credit hours earned

The role involves monitoring student progress through regular interactions, identifying at-risk students, and providing targeted interventions

The advisor will utilize case management strategies to offer personalized support, including referrals to campus resources such as tutoring, counseling, or career services as needed

Monitor and provide resources for students taking six or more credit hours online

The academic advisor will use various advising and student success technologies to track academic progress, maintain records, and provide proactive support

This includes using a Student Information System (SIS), degree audit tools, advising platforms, and communication tools to monitor and advise students

The advisor will stay current on technological advancements in advising and utilize these tools to enhance the student experience and streamline advising practices

Advisors will use the advising system of record for advising appointments

The advisor will provide advising appointments both in-person and virtually, including at non-traditional times

Track students taking six or more credit hours online

The academic advisor will support students through the enrollment process by providing guidance on course registration, program selection, and understanding prerequisites

They will assist students in reviewing their schedules and ensuring that they meet all necessary academic deadlines

Advisors will also offer proactive assistance in navigating any barriers related to enrollment, including waitlist management, course changes, and prerequisite issues

The advisor will participate at college events, extended hours, and peak advising times during heavy enrollment periods as needed

The academic advisor will engage in regular training and professional development to stay informed about the latest trends, best practices, and institutional policies in academic advising

Training will focus on enhancing advising skills, improving knowledge of student support resources, and staying up-to-date on emerging technologies and advising strategies

This includes attending workshops, webinars, and training sessions offered by the College or external organizations

The advisor will participate in Advising Training Academy each fall and spring, attend the college-wide advising meeting held on the first Wednesday of each month, and meet a minimum score on the advising training assessment yearly

The advisor is responsible for maintaining current knowledge of FERPA, college policies and procedures, especially those related to advising

The academic advisor will represent advising on various college committees and events related to enrollment management and advising

The advisor will collaborate closely with faculty, staff, and other campus departments to ensure a holistic approach to student support

This includes participating in interdisciplinary teams, attending departmental meetings, and working with other support services (such as tutoring or counseling) to create a coordinated support system

The advisor will actively contribute to implementing and continuously improving the Guided Pathways framework

Collaboration will also extend to community partners to provide students with external resources and opportunities

The academic advisor is expected to engage in ongoing professional development opportunities

This includes attending conferences, webinars, and workshops related to advising, student success, and higher education trends

The advisor will also contribute to the professional community by sharing best practices, participating in advising networks, and staying informed about innovations in student support