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Planters Bank · 6 hours ago

Bank Operations Associate - Wire Transfer & EIM Processing

Hopkinsville, KY

Full-time

Onsite

Entry Level

$15/hr - $18/hr

2+ years exp

Planters Bank, Inc. is seeking a Bank Operations Associate to support daily deposit and payment operations within their financial institution. The role involves processing wire transfers, handling ACH transactions, and ensuring compliance with banking regulations while providing customer support as needed.

BankingFinanceFinancial Services

Responsibilities

Processes incoming and outgoing wire transfers: Domestic/ International; Performs all functions to process wires to include but not limited to: viewing the wire for accuracy, procedures to authenticate all wires, authorized person requesting the wire, on alert for all fraudulent activity to include money laundering, store all documents for record retention per regulatory requirements; balance wire program at the end of day and timely provide balancing totals to accounting department

Ensures proper NACHA handling of ACH exception items, ACH returns, Revoked or not authorized ACH transactions

Process Non-Post Items daily: determine the reason for the non-post items, make corrections and process item for posting or to be returned

Print Image Replacement Documents (IRDs) from Fed-line for return deposited items. Decision to charge from the customer’s account or rerun according to procedures set by the customer or officer. Timely process the returned items

Process Returned Deposited Items. Learn to recognize Kiting, Fraud, Unusual account activity

Process large check notifications through Fed-line in a timely manner

Mail dormant notices and complete the status change process when dormant notices are returned and signed by the customer

Customer Service is a very important part of every job description in operations. Customer service includes answering the telephone in a timely manner concerning all areas in operations not limited to your job description

Backup for EIM and EFT when needed and may backup other areas of operations

Process SSI verifications, account verifications and other requests for account verifications requested from third parties, based upon customers’ written requests

Mail NSF notices and Overdraft notices

Screen new account reports for ODP status and Risk Ranking

Needs to have good organizational skills and a good working relationship with all departments

Maintains necessary records and files relating to Bank operations

Assist SVP of Operations and Operations Manager with extra duties as deemed necessary

Maintain confidentiality at all times, and as directed, may perform other duties from time to time

Qualification

Wire transfersACH/NACHA processingFraud awarenessRegulatory complianceFiserv operations systemCustomer serviceTyping skillsMultitaskingVerbal communicationWritten communication