Service Desk Analyst jobs in United States
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TriCom Technical Services · 9 hours ago

Service Desk Analyst

positionKC Metro Area
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

TriCom Technical Services is seeking a Service Desk Analyst to join their collaborative IT support team. The role involves acting as the primary technical interface for internal associates and managing the full lifecycle of support requests, including troubleshooting and resolving hardware and software issues.

Digital MarketingProfessional NetworkingProfessional Services
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Growth OpportunitiesbadNo H1Bnote
Hiring Manager
Jim Erhard
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Responsibilities

Incident Management: Troubleshoot and resolve Tier 1 hardware and software issues via phone, email, chat, and in-person requests
Infrastructure Support: Perform physical hardware moves, monitor/peripheral setups, and conference room Audio/Visual (A/V) configurations
Ticketing Ownership: Manage and document all work within an enterprise ticketing system (SysAid, ServiceNow, or Jira)
Environment Transition: This role starts at a flagship office on the Country Club Plaza and will transition to a new Overland Park headquarters in April 2026

Qualification

Windows OSMicrosoft Office 365Ticketing SystemsCompTIA A+Active DirectoryMobile Device SupportSoft Skills

Required

2–5 years of dedicated experience in Help Desk, Desktop Support, or a technical Service Desk environment
Proficiency in Windows OS (10/11), Microsoft Office 365, and collaboration tools (Webex, Teams, or Zoom)
Hands-on experience with workstation imaging, hardware troubleshooting, and mobile device (iOS/Android) support
Familiarity with setting up and troubleshooting conference room technology
Must be eligible for direct W-2 employment. We are unable to provide sponsorship (H1-B/OPT) or work with third-party/C2C vendors for this role
Proven ability to build relationships with internal customers and solve problems with a 'logical, common-sense' approach

Preferred

CompTIA A+ or similar technical certification
Exposure to Active Directory (AD) and Microsoft Intune
Familiarity with VDI environments (Citrix) or Mac support

Company

TriCom Technical Services

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TriCom Technical Services is a digital golden age of Information Technology company.
dateFounded in 1994
location
Leawood, Kansas, USA
people-size51-200 employees
web-link
https://tricomts.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Charlie Fossell
Chief Operations Officer/Partner
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Company data provided by crunchbase