IT Motives · 1 week ago
Implementation & Support Analyst
Portland, Oregon Metropolitan Area
Contract
Hybrid
Entry, Mid Level
$50/hr - $55/hr
2+ years expIT Motives is a small, dynamic healthcare technology company seeking a technically skilled Implementation and Support Analyst. This role involves developing and supporting EDI and SQL-based data workflows, monitoring production systems, and collaborating with internal teams to implement improvements.
DevOpsRecruiting
No H1B
Responsibilities
Analyze, implement, and resolve EDI workflow, SQL data, and other technical issues reported via internal support channels
Monitor and support production systems via alerts, dashboards, and daily reports
Perform root cause analysis to identify and implement solutions that reduce recurring issues
Map and transform non-standard data to standard formats using ETL tools and custom logic
Monitor EDI processes and ensure timely resolution of internal support tickets
Perform database development tasks, including writing queries, stored procedures, and supporting database objects in Microsoft SQL Server
Participate in EDI implementations using X12 transaction sets (e.g., 837, 835, 270/271, 276/277) and other proprietary formats
Respond to internal inquiries regarding EDI and healthcare claims workflows, enrollment, and payment file processing
Collaborate with developers, analysts, and support staff to improve application performance and reliability
Assist in documenting technical processes and maintaining operational runbooks and knowledge bases
Contribute to technology projects that enhance system stability and data accuracy
Qualification
Required
Bachelor's degree or equivalent work experience in a technical or healthcare-related field
Solid understanding of healthcare data and terminology, including claims, eligibility, and remittance processing
Proficiency in Microsoft SQL Server, with the ability to write moderate-to-complex SQL queries, stored procedures, and views, and CRUD operations
Strong analytical and troubleshooting skills with attention to detail and process improvement
Excellent communication skills with the ability to clearly document findings and collaborate with technical teams
Proficiency with Microsoft Excel, Word, SQL Server Management Studio (SSMS), and familiarity with Visio or process flow tools
Preferred
2+ years of hands-on experience with healthcare X12 EDI, including strong understanding of file structures, segments, loops, and elements
Ability to interpret and troubleshoot EDI data issues, such as invalid segments, missing elements, or translation failures
Understanding of HIPAA compliance and healthcare data handling best practices
Benefits
The opportunity to work on impactful healthcare technology in a fast-paced, agile environment.
A collaborative and supportive team culture with room for professional growth.
A chance to solve meaningful problems that affect real-world healthcare data flows
Company
IT Motives
IT Motives is an IT staffing company that focuses on finding IT professionals on a contract, contract to hire, or full-time permanent basis.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase