Chet's Cleaning, Inc. · 1 week ago
Office Manager
Madison Heights, MI
Full-time
Onsite
Mid Level
$50K/yr - $70K/yrChet's Cleaning Inc. is seeking an Office Manager to support management by overseeing administrative, human resources, and operations functions. The role involves maintaining efficient office operations, facilitating customer relations, and managing staff scheduling and performance.
CommercialJanitorial ServiceResidential
Responsibilities
Maintain production capacity through adequate staffing, equipping and supplying of the office
Perform continuous research and implement state-of-the-art technology to maintain standards of excellence in regards to customer service and communication (updating software, recommend purchases, and create systems in office and for techs in the field)
Assist Lead CSR with Technician scheduling changes due to upsells, cancellations, equipment breakdowns, redoes, and two tech. deliveries
Answer phone and handle incoming calls
Ensure that CSR’s follow answer script and help develop additional scripts, so all customer contact is done consistently
Oversee schedule, ensure that jobs are booked for appropriate amount of time and that schedule is full, excess driving is held to a minimum and customer information is as accurate as possible
Respond or delegate to CSR’s emails from website, referral associates and designers
Conduct business correspondence, update client profiles and notes in Less Paper
Oversee & schedule work efficiently by understanding geographic areas of Metro Detroit and productive situations with revenue
Conduct & oversee quality control phone calls to clients
Oversee quality control amongst the office staff for estimates, work orders, and communication
Complete inner office documentation & conduct inside sales meeting w/staff
Make deliveries to and from post office and bank
Handle human resource-related concerns for employees (vacation requests, schedule changes, etc.)
Handle hiring of office staff, onboard training, termination, and development training
Handle or assist with all HR functions for company
Conduct weekly coaching sessions and perform monthly and quarterly performance reviews with inside office staff and production staff as relates to paperwork and work quality
Assist CSR’s with high profile clients, serious customer issues and concerns
Oversee large projects
Successfully develop the administrative staff, equipping them to deliver outstanding customer service and preparing them for higher level positions within the company
Assist in collecting overdue receivables
Assists in development of strategic goals
Assists in managing cash flow
Assist Business Development Manager with marketing material, sales and marketing reports, referral associate checks, referral certificates, and gift cards and loyalty cards
Schedule all company meetings and assist owners and managers with conducting meetings
Assist the production manager with rug/drapery department questions and issues
Maintain and troubleshoot office equipment, communicate with service providers, and schedule repair of equipment
Scheduling of service vehicles and technicians
Control spending for the department within the budget as established in the strategic plan
Work with General Manager, Vice President, and Controller on job discounts, refunds and large job scheduling
Maintain efficient and accurate flow of production paperwork from the field to administration
Assist with coordinating General Manager, Vice Presidents, and Owners calendars
Executive assistant to Vice President
Qualification
Required
Provide support to management in the form of orchestration of the administrative, human resources and operations functions
Facilitate the efficient operation of the office
Help retain customers by providing emotional gratification through follow up contact with them and through the accurate transcription of customer information
Provide exemplary follow through with clients in regards to service concerns and issues
Maintain production capacity through adequate staffing, equipping and supplying of the office
Perform continuous research and implement state-of-the-art technology to maintain standards of excellence in regards to customer service and communication (updating software, recommend purchases, and create systems in office and for techs in the field)
Assist Lead CSR with Technician scheduling changes due to upsells, cancellations, equipment breakdowns, redoes, and two tech. deliveries
Answer phone and handle incoming calls
Ensure that CSR's follow answer script and help develop additional scripts, so all customer contact is done consistently
Oversee schedule, ensure that jobs are booked for appropriate amount of time and that schedule is full, excess driving is held to a minimum and customer information is as accurate as possible
Respond or delegate to CSR's emails from website, referral associates and designers
Conduct business correspondence, update client profiles and notes in Less Paper
Oversee & schedule work efficiently by understanding geographic areas of Metro Detroit and productive situations with revenue
Conduct & oversee quality control phone calls to clients
Oversee quality control amongst the office staff for estimates, work orders, and communication
Complete inner office documentation & conduct inside sales meeting w/staff
Make deliveries to and from post office and bank
Handle human resource-related concerns for employees (vacation requests, schedule changes, etc.)
Handle hiring of office staff, onboard training, termination, and development training
Handle or assist with all HR functions for company
Conduct weekly coaching sessions and perform monthly and quarterly performance reviews with inside office staff and production staff as relates to paperwork and work quality
Assist CSR's with high profile clients, serious customer issues and concerns
Oversee large projects
Successfully develop the administrative staff, equipping them to deliver outstanding customer service and preparing them for higher level positions within the company
Assist in collecting overdue receivables
Assists in development of strategic goals
Assists in managing cash flow
Assist Business Development Manager with marketing material, sales and marketing reports, referral associate checks, referral certificates, and gift cards and loyalty cards
Schedule all company meetings and assist owners and managers with conducting meetings
Assist the production manager with rug/drapery department questions and issues
Maintain and troubleshoot office equipment, communicate with service providers, and schedule repair of equipment
Scheduling of service vehicles and technicians
Control spending for the department within the budget as established in the strategic plan
Work with General Manager, Vice President, and Controller on job discounts, refunds and large job scheduling
Maintain efficient and accurate flow of production paperwork from the field to administration
Assist with coordinating General Manager, Vice Presidents, and Owners calendars
Executive assistant to Vice President
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance
Company
Chet's Cleaning, Inc.
Chet's Cleaning opened in 1986 by Chet and Sally Sadowski to create an environment where doing things the right way is the only way.
Founded in 1986
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase