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The Cigna Group · 7 hours ago

Customer Service Representative - Express Scripts - Remote

United States

Full-time

Remote

Entry Level

1+ years exp

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. They are seeking dedicated, compassionate, and empathetic Customer Service Representatives to assist members with Pharmacy Benefit Management inquiries.

CommercialHealth CareHospitalInsuranceMedical

Responsibilities

Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies

An average of 70-80 calls are expected daily

Take calls back-to-back while toggling through several applications on multiple screens

Attend 100% of trainings, and the first 90 days of employment

Regular and predictable attendance

Resolve customer complaints through independent problem-solving skills and one-call resolution

Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service

Qualification

Call center experienceMicrosoft OutlookOrganization skillsCommunication skillsComputer literacyProblem-solving skillsTeamwork

Required

High School diploma or equivalent

1 year of call center experience is required

A dedicated workspace with no distractions is required

Intermediate proficiency in Microsoft Outlook

Strong organization skills, written, and verbal communication skills

Ability to remain calm and helpful even when dealing with difficult situations

Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

Computer literacy and ability to manage multiple applications simultaneously

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload