Compu-Vision Consulting Inc. ยท 4 days ago
Service Desk Analyst (Remote)
United States
Full-time
Remote
Entry Level
1+ years expCompu-Vision Consulting Inc. is seeking a Service Desk Analyst to provide front-line IT support for an enterprise that includes multiple hospital networks. The role involves managing service incidents, providing customer support, and ensuring service level agreements are met while working remotely.
ConsultingInformation TechnologyOutsourcingSoftware
Responsibilities
Manage level 1 and 1 1/2 service Incidents/requests from report to resolution
Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2
Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
Contribute to the continuous process improvement of the Service Desk Area
Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools
Receive, prioritize, document and actively resolve end user help requests
Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)
Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
Follow escalation and paging procedures to ensure SLAs are being met
Provide support and services to users, seeking to resolve as many calls as possible at level 1:
Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved
Participate in special projects as needed and perform other duties as assigned
Must be able to work independently as well as work as part of a fast-moving team
Must be able to work at various locations when necessary along with working various shifts
Qualification
Required
Baccalaureate Degree in relevant field from an accredited college or university
One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination
Familiarity with EDP applications and data processing programs
A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university
A satisfactory combination of education, training and experience
Must have their own IT equipment (PC/Monitor or laptop, headset, home internet)
Must be able to work independently as well as work as part of a fast-moving team
Must be able to work at various locations when necessary along with working various shifts
Company
Compu-Vision Consulting Inc.
Compu-Vision Consulting Inc. is a dynamic IT consulting enterprise.
51-200 employees
H1B Sponsorship
Compu-Vision Consulting Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
2021 (9)
2020 (12)
Funding
Current Stage
Growth StageRecent News
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2026-01-14
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2026-01-09
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