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ITT Inc. · 1 day ago

Contingent Customer Service Specialist

Santa Clarita, CA

Full-time

Onsite

Mid, Senior Level

$26.01/hr - $38.70/hr

5+ years exp

ITT Inc. is a leading manufacturer of critical components for harsh environments serving fast-growing end markets. They are seeking an experienced Customer Service Specialist from the Aerospace Industry to manage customer orders and provide support throughout the contract lifecycle.

Information TechnologyManufacturing

Responsibilities

Purchase order management, order entry and order acknowledgment. Coordinate and administer customer schedule change requests

Maintain a high level of data integrity and adhere to department turnaround times

Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email, and fax correspondence

Administer customer requirements via customer web portals as needed

Prepare and submit price quotes and negotiate price and delivery schedule for legacy products

Review and properly apply purchase order terms and conditions

Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities

Obtain and report supplier performance/ score card report. Resolve any discrepancies

Mitigate customer complaints concerning billing/invoice disputes and services rendered

Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills

Interface organizationally with all supportive departments as needed to support customer needs

Build rapport and promote communication across internal supply chain and drive for issue resolution

Promote department objectives and office lean principles

Additional duties as assigned

Qualification

Customer service experienceAerospace industry experienceERP system knowledgeMicrosoft Office SuiteInter-personal skillsMulti-taskingSelf-startingCommunication skillsOrganizational skills

Required

AS/AA degree or equivalent with at least 5 years of customer service experience

Experience in the aerospace industry

Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus)

Demonstrated Ability to understand basic purchased order terms and conditions and closely work with contract department

Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers

Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports

Candidate must be and well-organized, multi-tasking, self-starting individual

Benefits

Health insurance

401(k)

Short and long-term disability

Paid time off

Growth and developmental opportunities

Other incentive compensation programs

Company

ITT Inc.

Glassdoor3.3

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets.

Founded in 1920

White Plains, New York, USA

10001+ employees