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Tennessee Board of Regents (TBR) · 20 hours ago

Financial Support Associate 4

Murfreesboro, TN

Full-time

Onsite

Mid Level

4+ years exp

The Tennessee College of Applied Technology Murfreesboro is seeking a Financial Aid Support to assist with the coordination and daily operation of the Financial Aid Office. This role involves providing high-quality customer service to students and staff, ensuring compliance with regulations, and performing administrative tasks related to financial aid processing and recordkeeping.

Higher Education

No H1B

Responsibilities

Serve as the first point of contact for students, parents, and staff seeking financial aid information and assistance

Assist students with completion of the Free Application for Federal Student Aid (FAFSA) and related documentation

Collect, verify, and process required financial aid forms and supporting documentation in accordance with federal, state, and TBR guidelines

Maintain accurate student financial aid files and records, ensuring compliance with FERPA and institutional policies

Enter and update financial aid information in the Banner Student Information System and other designated databases

Support the Financial Aid Coordinator with packaging, awarding, and disbursement of financial aid funds

Monitor student enrollment and satisfactory academic progress (SAP) to ensure continued eligibility

Assist with audit preparation and internal/external reporting as required

Provide administrative support for workshops, orientations, and financial aid outreach activities

Prepare correspondence, reports, and other materials as directed

Maintain confidentiality and accuracy in all financial aid operations

Serves as the secondary School Certifying Official for Veteran Services (VA)

Perform other duties as assigned by the Financial Aid Coordinator or designee

Qualification

Financial aid processingMicrosoft Office SuiteCustomer serviceFinancial aid programsEllucian BannerAnalytical skillsCommunication skillsAttention to detailOrganizational abilityTeam collaboration

Required

Associate degree in Business, Accounting, Office Administration, or related field from an accredited institution

Two (4) years of experience in an administrative, clerical, or customer service role, preferably in a higher education or financial aid setting

Strong written and verbal communication skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Demonstrated ability to interpret and apply policies, procedures, and regulations

Commitment to maintaining confidentiality and data integrity

Preferred

Experience in a college financial aid office or similar educational environment

Knowledge of federal and state financial aid programs, including Title IV, TN Reconnect, and Tennessee Student Assistance Corporation (TSAC) programs

Familiarity with Ellucian Banner or similar student information systems

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972

Nashville, Tennessee, USA

51-200 employees