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Safeguard Medical · 6 hours ago

IT Infrastructure and Support Analyst - Networking

Moreton on Lugg,Herefordshire,US

Full-time

Onsite

Senior Level

5+ years exp

Safeguard Medical is a company dedicated to shaping the future of emergency medicine through innovative solutions. The IT Infrastructure and Support Analyst - Networking will be responsible for managing IT support tickets, maintaining network infrastructure, and ensuring secure connectivity for global users.

Health CareMedicalTraining

Responsibilities

Administration and management of IT support tickets within SLA targets

Work with third-party vendors and IT Partners to resolve complex technical issues

Facilitate coordination, scheduling and hosting of vendors for onsite implementation or support efforts

Monitor, troubleshoot, and maintain LAN/WAN infrastructure including DNS, DHCP, TCP/IP, and VPN

Manage network security components including Cisco Meraki firewalls and intrusion detection systems

Configure and maintain network switches, routers, and wireless access points

Conduct root cause analysis and resolve network performance issues

Support remote connectivity and secure access for global users

Provide basic administration of Microsoft 365 services including Exchange Online, Teams, and SharePoint

Support Azure infrastructure including virtual machines and Active Directory

Manage user identities, access controls, and automation tasks using PowerShell

Provide Level 2 support for Windows 10/11, endpoint devices, and core business applications

Occasionally assist with Level 1 support tasks

Diagnose and resolve hardware issues, manage device lifecycle, and coordinate repairs

Support onboarding/offboarding processes including access provisioning and device setup

Maintain and troubleshoot Windows Server environments

Apply server updates, manage roles and features, and ensure system reliability

Ensure all systems and applications are regularly updated and patched in line with security and operational standards

Monitor update compliance and address any issues related to patch deployment

Assist with training staff members on new/upgraded software changes

Research new technologies as directed by management

Lead and coordinate IT projects from planning through execution

Collaborate with internal IT teams, external partners, and vendors to ensure successful delivery

Manage project timelines, resources, budgets, and stakeholder communication across global initiatives

Maintain technical documentation, user guides, and troubleshooting procedures

Ensure compliance with IT security policies and data protection standards

Provide oversight of off-site backups

Provide management with regular updates regarding IT initiatives or capabilities that will impact users

Assist with offsite visits to satellite offices when necessary

Oversite of current CCTV systems to monitor site security

Adherence to data protection policies, IT security standards, and confidentiality agreements, ensuring compliance with organizational and legal requirements

Qualification

Network administrationMicrosoft 365Azure infrastructureCisco MerakiPowerShell scriptingWindows ServerEndpoint managementCustomer serviceCybersecurity best practicesProblem-solvingSelf-motivationTime management