Apply on Employer Site

Blue Shield of California · 1 day ago

Service Desk Support, Intermediate

California, United States

Full-time

Hybrid

Mid Level

3+ years exp

Blue Shield of California is focused on delivering customer excellence through their IT Service Desk. The Service Desk Support Analyst is responsible for providing remote support to users, troubleshooting technical issues, and developing standard operating procedures for IT support.

Financial ServicesHealth InsuranceNon Profit

H1B Sponsor Likely

Responsibilities

Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions

Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users

Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software

Provides case status updates and metric reports to management

Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to remote IT support

Increased production standards

Increased CSAT goals

Assist with knowledge article creation

SME for critical business function/services

Other duties as assigned

Qualification

Active DirectoryMicrosoft Exchange Admin ConsoleAzureService NowMicrosoft Office 365MAC experienceCustomer serviceTroubleshooting

Required

Requires minimum of 3 years of experience

May require vocational or technical education in addition to prior work experience

Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now

Basic knowledge and troubleshooting of Microsoft Office 365 applications

Preferred

1 – 2 years of prior Service Desk experience in a high volume IVR based call center

MAC experience would be preferred but not required

Company

Blue Shield of California

Glassdoor3.8

Blue Shield of California is a health insurance service provider.

Founded in 1939

San Francisco, California, USA

5001-10000 employees

https://www.blueshieldca.com

H1B Sponsorship

Blue Shield of California has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (41)

2021 (20)

2020 (31)