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JPMorganChase · 15 hours ago

Client Service Analyst

Jersey City, NJ

Full-time

Onsite

Mid Level

$66K/yr - $87K/yr

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Client Service Analyst on the OTC Rates & Credit Clearing team, you will be the main contact for clients, managing inquiries and ensuring smooth onboarding for OTC clearing products while collaborating with internal teams to enhance client experience.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Serve as the end-to-end owner of OTC Rates & Credit Clearing trade and support processes, overseeing all aspects of Operations Service delivery and client training, and acting as the primary point of contact for clients regarding OTC Rates and Credit Clearing products

Effectively manage client inquiries, promptly resolve issues, and provide timely updates on trade status, clearing processes, and account management

Build and maintain strong relationships with high-profile and high-revenue clients, ensuring exceptional service and satisfaction

Collaborate with internal teams—including Operations, Technology, and Product—to facilitate seamless client onboarding and deliver ongoing support

Proactively monitor and address trade exceptions, reconciliation discrepancies, and reporting requirements to uphold the highest service standards

Identify and implement opportunities to enhance the client experience and drive process improvements within the clearing service function

Partner with clients to understand their business and service needs, validate requirements against service offerings, and implement effective support processes within the Client Service team

Investigate root causes of process inefficiencies and propose actionable solutions for continuous improvement

Lead user acceptance testing (UAT) and support the rollout of functionality that promotes Straight-Through Processing (STP)

Encourage and maximize client utilization of self-service tools to improve efficiency and client satisfaction

Demonstrate a proactive approach to improving service offerings, challenging existing processes, and adapting quickly to new client demands. Exhibit strong organizational skills, intuition, and the ability to multitask in a high-pressure environment, with a results-oriented mindset

Qualification

OTC CreditRates derivativesClearing business modelClient service experienceMicrosoft Office proficiencyData metricsAlteryx experienceVBA Macros experienceWork under pressure

Required

Extensive experience with OTC Credit and Rates derivatives products

Solid understanding of the clearing business model

Proven track record in client service

Ability to perform effectively under pressure and meet tight deadlines

Proficiency in Microsoft Office applications

Skilled in leveraging data to develop metrics and generate reports

Preferred

Alteryx and VBA Macros experience

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000